TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.

CORE RESPONSIBILITIES

• Point person for our customers for our more challenging cases to ensure they receive the proper support for TextUs products and services
• Juggles multiple conversations in Salesforce Service Cloud with a wide range of customers
• Enjoys mentoring, providing guidance and training  to our team members on best practices for issues that arise internally or externally
• Proactively and regularly communicates cross functionally and externally 
• Demonstrates product expertise, showing customers around our apps via screen share and answering any  advanced troubleshooting questions 
• Understands how to appropriately escalate customers issues based on priorities 
• Identifies and understands areas for improvements in team processes and outlines solutions 
• Articulates and advocates for team members to management to ensure they have what they needed to be successful
• Maintains subject matter expertise of TextUs products and service offerings

WHO YOU ARE

• Thrives in a tight-knit, startup community
• Exemplifies a team mentality
• Positive and energetic attitude with exceptional customer service skills
• Accountable, asks for feedback and strives for continuous improvement
• Exceptional written and verbal communication skills
• Technical aptitude and ability to learn platforms
• Proficiency in complex problem solving
• Strong attention to detail, with a sense of urgency
• Analytical thinker 
• 2-4 years of experience with a CRM or Support Desk software

EMPLOYMENT DETAILS

• Job Type: Full Time
• Compensation Range: $50,000 – $65,000
• Location: Remote. Headquartered in Denver, CO
• # of hires for this role: 1
• Target Start Date: 3 weeks from offer date 
• Reporting to: Customer Experience Manager

HOW TO APPLY

• Please submit your resume to  [email protected]
• By submitting your resume for this role – you consent to communication via text and email

WHY TEXTUS

Our team members have a clear voice and an impact on the success of TextUs. We are a collaborative, learning and data-driven culture with an experienced and proven leadership team. 

TEXTUS BENEFITS INCLUDE

• Competitive pay
• Equity
• Health/Dental/Vision/Insurance 
• 401K with company match
• Flex vacation policy 
• Headquartered in Colorado and Remote (US) 

TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.