Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is looking for a Sr. Analyst to join our Customer Security Assurance team. In this role, you will be responsible for driving proactive customer assurance initiatives, leading customer security audits and assessments, responding to customer security requests, and participating in meetings and RFP’s for prospective customers. You will also contribute to developing and improving processes for managing customer security requests and building proactive customer assurance content. This role is customer facing so exceptional communication and presentation skills are required.

What you get to do everyday:

• Contribute to building proactive customer security assurance capabilities and content.

• Lead responses to customer security assessment requests, questions, and other customer security requests.

• Lead customer security audits and represent Zoom’s information security program in meetings with current and prospective customers.

• Assist with responding to RFP’s and represent Zoom’s information security program in meetings with prospective customers. 

• Maintain knowledge base of security content and work with the Security Standards and Compliance team to ensure our customer assurance materials remain up to date.

• Quality assurance

• Contribute to building and communicating processes for streamlining customer security assurance requests.

What you bring to the role:

• Bachelor's degree in Computer Science, Information Systems, or similar degree

• 6+ years of overall professional experience

• Exceptional communications skills, both written and verbal

• Ability to act with agility in a fast-paced environment with rapidly evolving priorities

• Deep understanding of a wide range of security and privacy assurance frameworks

• Relevant professional certifications, such as CISA, CISM, or CISSP