Software Technical Support Specialist

| Greater Denver Area
Sorry, this job was removed at 6:32 a.m. (MST) on Monday, March 16, 2020
Find out who's hiring in Greater Denver Area.
See all Customer Success jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

At ZOLL Data, we believe that medics, firefighters, dispatchers and the patients they serve should have better experiences during some of the most stressful times of their lives. We build software and services to help them achieve that. Our vision is to improve lives through transformational people and products.

Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work.  Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more!  Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, tuition assistance and PTO.

We are looking for an experienced Software Technical Support Specialist  to provide exemplary customer service and software application support to customers with a wide variety of technical aptitude. A positive attitude and well-grounded sense of humor are a must in this fast-paced, high pressure environment.

What We're Looking For:

  • A passion for customer service
  • Strong verbal and written communication skills
  • Excellent phone skills
  • Sense of logic and creative problem solving abilities
  • Detail-oriented, well-organized work style
  • Experience in a fast-paced, sometimes high-pressure environment 
  • Knowledge of CRM systems and customer ticketing processes
  • A sense of humor

Responsibilities: 

  • Take customer support calls
  • Creation and resolution of Support tickets via phone, email and click to chat
  • Expanding knowledge of our products and general technical abilities through training and practical experience
  • Respond in a timely fashion to all customer inquiries
  • Assist in expanding existing knowledge base by creating internal and customer facing articles and blogs
  • Provide the best possible customer service to all customers in every situation

Successful candidates will have access to an extensive training program on our applications and their use in the industry and on-the-job training classes to further their skill set.  We have an informal environment that allows for fun team comradery and relationship building.

Qualifications: 

  • Microsoft SQL Server knowledge
  • Windows Operating System experience, both Server and Client
  • Experience installing and upgrading software
  • Understanding of Network Environments

Preferred Skills:

  • Application Support experience
  • Experience with virtual environments (VMWare ESX)
  • Experience with remote access tools (WebEx and LogMeIn)
  • Apple iOS familiarity
  • Basic knowledge of IIS
  • Familiarity with Crystal Reports 11.x
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

11802 Ridge Parkway, Suite 400, Broomfield, CO 80021

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ZOLL Data SystemsFind similar jobs