Who we are:

SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate and has been recognized as a “Best Company” with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!

What you’ll do:

We are seeking an agile, talented, ambitious entry level Software Support Engineer to become a part of our tech team. This role will be instrumental in helping to support deployment of software that is changing driver safety across the country. If you are looking for a career with room for advancement and professional growth, in a exciting and collaborative culture that also makes a difference in the community, we are the place for you. 

• Collaborate with other departments to triage, document, monitor, and problem solve trending customer issues operational efficiency 
• Develop and code fixes to problems
• Initiate and Identify opportunities to improve the customer experience as well as 
• Automate and orchestrate workloads across a hybrid cloud solution
• Contribute to the development processes by providing feedback and technical input during sprints to ensure code is production supportable, maintainable and deployed according to best practices
• Implement and utilize a process-based approach for systems and infrastructure support, management, and maintenance
• Identify, recommend and implement solutions that assist with monitoring data quality in our product sets
• Evaluate emerging technologies and make recommendations for adoption into our environment

What you'll need: 

• BS/BA in Computer Science or related field, or equivalent experience
• 1-3 years related experience
• Self-starter with the ability to collaborate in a team environment following SCRUM and Agile methodologies
• Experience working with at least one of the following languages: Python, or Java
• Experience with automating manual processes
• Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Puppet, Ansible, or Salt
• Applied system administration experience (Microsoft, Tomcat, Apache, IIS, SQL, PostgreSQL and RHEL distributions)
• Comfortable with virtualization technologies and AWS solutions
• Understand and have the ability to implement controls for common compliance requirements, including SSAE16 / SOC II, PCI, etc.
• Proficient with git and git workflows
• Excellent written and verbal communication skills with the ability to communicate technical issues to nontechnical and technical audiences