AdCellerant
Technology and marketing that make the complex simple.
Denver, CO

Software Support Engineer

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About the Team

We seek out passionate, self-motivated people that are committed to our shared goal of building the next generation of advertising services that connect businesses with consumers. We are a small agile team of technologists who support each other with constructive feedback, embracing diverse perspectives, and being the best humans we can.

About the Company

AdCellerant is a digital advertising and technology company focused on making quality digital marketing accessible to every business. AdCellerant achieves this goal by partnering with local marketers, media companies, agencies, and channel sales organizations helping them leverage AdCellerant’s proprietary advertising software platform UI.Marketing.

Job Description

We are looking for a Software Support Engineer, the primary responsibilities of which will include addressing technical issues relating to software implementation, function, and upgrades. You will work closely with our customers, triage customer complaints or problems, and create product problem reports and troubleshooting documents for each issue. This role will also work closely with our development teams to identify and resolve technical problems that might arise during the development of software.

Responsibilities

  • Provide technical support to software users
  • Create technical documents and manuals
  • Collaborate with other team members and stakeholders
  • Develop and maintain existing user-facing applications
  • Create and manage test suites for functional and automation testing
  • Ensure quality standards are followed and code is tested using both functional and/or automated test frameworks

Skills And Qualifications

  • Has familiarity with the philosophies of the agile/scrum process
  • Good communicator; has experience with pair programming
  • Familiarity with automated testing.
  • Understanding of modern software development practices and methodologies
  • Excellent writing and communication skills
  • Familiarity with the Linux operating system and experience with scripting

Bonus Qualifications

  • Has worked in one of these languages; JavaScript or Java.
  • Experience in Advertising

Education

Bachelor’s degree in computer science or a related field or commensurate industry experience.

Benefits

AdCellerant offers full-time employees paid vacation, paid sick days, health/dental/vision/life benefits, 401k retirement plan, company award program, paid paternity or maternity leave, flexible work environment, and most importantly a fun downtown Denver location.

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What are AdCellerant Perks + Benefits

AdCellerant Benefits Overview

AdCellerant offers full-time employees paid vacation, paid sick days, health/dental/vision benefits, 401k retirement plan, company equity program, paid paternity leave, flexible work environment, and most importantly a fun downtown Denver location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
AdCellerant's pet policy is dog-friendly.
Professional Development Benefits
Job training & conferences
AdCellerant offers employees professional development opportunities like attending educational conferences and training to hone their skills.
Promote from within
Continuing education stipend

Additional Perks + Benefits

We believe our team comes first no matter what. Our team is why the company has grown into a nationally recognized leader in Tech Enabled Services, Programmatic, Native, Geo-Fencing, ConnectedTV, Streaming Radio, Email, Paid Search, Organic Search, and more. Company culture is what you make out of it, how you define it, how you prioritize it, and how much attention you pay to it. It’s more than benefits, it’s more than trying to have fun at work, it’s from the moment you walk in for an interview to the moment you leave on your last day. AdCellerant’s management team is focused on making that entire experience a success by focusing on the team, understanding their passions, their goals, what motivates them, and making sure we channel that towards the individuals success. We have been successful at that now for years and after being recognized as a 2x Best Workplace according to Inc Magazine and recently by the Denver Business Journal we’re confident we have achieved success.

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