Software Support Engineer (ADX-100-20) at ArcherDX

| Greater Denver Area
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Software Support Engineer (ADX-100-20)
 

THE COMPANY: ArcherDX, Inc. - www.ArcherDX.com

 

ArcherDX is advancing molecular diagnostics with a robust technology platform for genetic mutation detection by next-generation sequencing. By combining patented Anchored Multiplex PCR (AMP™) chemistry in an easy-to-use, lyophilized format and powerful bioinformatics software, the Archer® platform enhance genetic mutation identification. ArcherDX provides oncology-focused research products and is pursuing regulatory approval for multiple companion diagnostic assays. ArcherDX is headquartered in Boulder, Colorado. Learn more at www.archerdx.com and follow @ArcherDXInc on Twitter, Facebook and LinkedIn. 

 
POSITION SUMMARY:
 
The Software Support Engineer is responsible for supporting ArcherDx’s core software products, including Archer Analysis, and other products and services as required. The ideal candidate will possess a solid background in software infrastructure (e.g. virtual environments, cloud computing, containers, and other solutions related to enterprise-class software hosting), as well as demonstrable experience troubleshooting technical issues. He/she should be able to work with basic Python and Bash, be proficient in working on the Linux command line, the AWS console, and have familiarity with VMware based hypervisors. Finally, this position will be customer facing: Candidates should be personable and excited to work with our clients to answer questions and help resolve issues.

RESPONSIBILITIES:
 
As part of the software support team, you will be responsible for:
  • Following customer issues through to completion and documenting them according to internal processes
  • Creating documentation as needed, assist with security audits and requests for technical information regarding Archer Analysis.
  • Ensure that each customer has a good experience with Archer’s software products.
  • Review, understand, and comply with ArcherDX HIPAA Security policies and procedures.
  • Safeguard the privacy and security of protected health information and European Union personal data.
  • Process and handle European Union personal data only as directed by ArcherDX for purposes of personalized molecular pathology.
 
EXPERIENCE:
  • Proven experience with enterprise-class software infrastructure and configuration.
  • An understanding of the software development process.
  • A demonstrated ability to troubleshoot software issues with little to no supervision.
  • Required skills are Linux (RedHat preferred), VMware based hypervisors, and AWS. Bioinformatics experience is a plus but not required
 
KEY ATTRIBUTES:
  • Strong communication and presentation skills.
  • Ability to recognize and deliver on customer’s needs.
  • Strong technical and troubleshooting skills.
  • Proven Ability to thrive in a start-up/change oriented environment.
  • Self Starter.
  • Able to organize and prioritize a diverse set of responsibilities.
 
EDUCATION:
  • Computer Science or Information Technology graduates preferred but demonstrable experience in a relevant position is sufficient.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of ArcherDX

What’s the vibe like in the office?

Collaborative - when I walk through the ArcherDX office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Archer. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

What are ArcherDX Perks + Benefits

ArcherDX Benefits Overview

ArcherDX offers a competitive and generous benefit package including:

• Medical PPO or HMO and Dental-82% of monthly premium covered by the company
• Optional vision, life, FSA, dependent care plans
• Basic AD&D, Short and Long Term disability-covered 100% by the company
• 160 hours PTO per calendar after three months of service
• 6-weeks parental leave covered 100% by the company
• 401K with company match with potential of up to $2000/year
• 2019 bonus - 5% based on company objectives (for non-commissioned employees)
• Company stock options for all employees
• Tuition Reimbursement
• Ecopass

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Company sponsored family events
Archer sponsors family oriented events annually. This year, we had our summer picnic at the Boulder Reservoir.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Cross functional training encouraged
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