Software Support Engineer (ADX-100-20)

| Greater Denver Area | Hybrid
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Software Support Engineer (ADX-100-20)

 

THE COMPANY: ArcherDX, Inc. - www.ArcherDX.com

 

ArcherDX is advancing molecular diagnostics with a robust technology platform for genetic mutation detection by next-generation sequencing. By combining patented Anchored Multiplex PCR (AMP™) chemistry in an easy-to-use, lyophilized format and powerful bioinformatics software, the Archer® platform enhance genetic mutation identification. ArcherDX provides oncology-focused research products and is pursuing regulatory approval for multiple companion diagnostic assays. ArcherDX is headquartered in Boulder, Colorado. Learn more at www.archerdx.com and follow @ArcherDXInc on Twitter, Facebook and LinkedIn. 

 

POSITION SUMMARY:

 

The Software Support Engineer is responsible for supporting ArcherDx’s core software products, including Archer Analysis, and other products and services as required. The ideal candidate will possess a solid background in software infrastructure (e.g. virtual environments, cloud computing, containers, and other solutions related to enterprise-class software hosting), as well as demonstrable experience troubleshooting technical issues. He/she should be able to work with basic Python and Bash, be proficient in working on the Linux command line, the AWS console, and have familiarity with VMware based hypervisors. Finally, this position will be customer facing: Candidates should be personable and excited to work with our clients to answer questions and help resolve issues.

RESPONSIBILITIES:

 

As part of the software support team, you will be responsible for:

  • Following customer issues through to completion and documenting them according to internal processes
  • Creating documentation as needed, assist with security audits and requests for technical information regarding Archer Analysis.
  • Ensure that each customer has a good experience with Archer’s software products.
  • Review, understand, and comply with ArcherDX HIPAA Security policies and procedures.
  • Safeguard the privacy and security of protected health information and European Union personal data.
  • Process and handle European Union personal data only as directed by ArcherDX for purposes of personalized molecular pathology.

 

EXPERIENCE:

  • Proven experience with enterprise-class software infrastructure and configuration.
  • An understanding of the software development process.
  • A demonstrated ability to troubleshoot software issues with little to no supervision.
  • Required skills are Linux (RedHat preferred), VMware based hypervisors, and AWS. Bioinformatics experience is a plus but not required

 

KEY ATTRIBUTES:

  • Strong communication and presentation skills.
  • Ability to recognize and deliver on customer’s needs.
  • Strong technical and troubleshooting skills.
  • Proven Ability to thrive in a start-up/change oriented environment.
  • Self Starter.
  • Able to organize and prioritize a diverse set of responsibilities.

 

EDUCATION:

  • Computer Science or Information Technology graduates preferred but demonstrable experience in a relevant position is sufficient.
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Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

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