At talentReef, we deliver the best possible HR software and customer service expertise in partnership with the service industry. Whether you’re in Engineering, Sales, Operations, Customer Support, or simply want to make a positive impact at one of the fastest growing companies in Denver, CO, you'll love our team. Moreover, your contributions – both big and small – will be valued, recognized, and rewarded at every step along our exciting journey. Are you ready to join a winning team?

Our Team: https://recruiting.talentreef.com/talentreef

About Us: https://www.talentreef.com/

Career Pathing:

• Opportunity for upward mobility and internal promotion.
• Experience in our Support Analyst Training Program, giving you extensive product knowledge and understanding of our client base and best practices.
• Extensive growth opportunity within the team as well as into additional departments and roles.

The Software Client Care Analyst is responsible for delivering the highest quality of customer service to existing talentReef clients via phone and email. This position includes the opportunity to develop in-depth knowledge of talentReef's award winning talent management software, work within an outstanding team environment and the unlimited potential for career growth.

We are looking for candidates who:

• Have technical interest and/or experience.
• Possess strong communication skills.
• Are ready for a work hard/play hard company culture.
• Look for a career building experience with large upward mobility.
• Show excitement and enthusiasm to learn and grow within our team.

Responsibilities:

• Obtain and evaluate all relevant information to handle inquires and deliver service on software products
• Organize workflow to maintain customer time frame
• Maintain customer database
• Work closely with internal departments to resolve issues or concerns

Requirements:

• College Degree
• Highly organized with superb time management skills
• Ability to work in fast paced, high transaction volume environments with minimal training
• Experience using MS Office products
• Must undergo Drug Screen, employment testing including reference and security check