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SOC Manager

| Greater Boulder Area

Carbon Black, the leader in advanced threat protection, is seeking a SOC Manager for ThreatSight service. This is a senior level position in Cyber Security, targeted toward individuals with 10 or more years of experience. Educational and personal experience with network/systems administration and/or information security related work is necessary.

ThreatSight team at Carbon Black is responsible for monitoring and maintaining systems used in our security program to provide customer protection. This includes the following of procedures to triage and investigate security alerts, and escalate issues as necessary. ThreatSight Manager have opportunities for mentorship from more senior management of the team, and creating maturing procedures, evaluating new security technologies, incident response, penetration testing, and the freedom to try out new ideas and technologies to improve ThreatSight service.

ThreatSight SOC Manager will lead the overall day-to-day work of the security operations center ensuring events and/or incidents are detected and responded to in adherence to established process as well as procedures. This includes:

  • Recruit, hire, manage, support and career development to retain top analysts.
  • Institute strong governance to lead and direct ThreatSight team with standard processes and workflows. Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines. Drive innovation towards ThreatSight values and effectiveness.
  • Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
  • Assist in Driving Client Satisfaction, Retention and Growth.
  • Lead ThreatSight SOC solutions including scope development and service delivery commitments.
  • Identify and define service delivery risks and offer, own, and manage risk mitigation strategies. Identify chronic operational and security issues, and ensure they are managed appropriately.
  • Provide overview of ThreatSight challenges, risks and opportunities to leadership team. Manage and escalate roadblocks that may jeopardize security monitoring operations, infrastructure, and SLAs.
  • Oversee the analysts' daily tasking. Serve as a mentor to ThreatSight analysts.

Technical Skills

  • Must be highly technical, hands-on and also capable of serving as the primary point of contact with senior management.
  • Mitigating and addressing threat vectors including Advanced Persistent Threat (APT), Distributed Denial of Service (DDoS), Phishing, Malicious Payloads, Malware, etc.
  • Knowledge of hacker methodologies and tactics (TTPs), system vulnerabilities and key indicators of attacks and exploits. Ability to perform host-based and network-based analysis across all major operating systems and network device platforms.
  • Experience with automation and orchestration SIEM platforms. Managing the chain of custody for all evidence collected during incidents and security investigations.
  • Strong experience creating and tuning detection signatures, Indicators of Compromise (IOCs), and other content to detect malicious activity.
  • Problem solving and analytical skills, i.e. the ability to systematically think through the implications of problems to arrive at sound solutions.
  • Strong writing skills to document control descriptions and communicate with staff, peers and other teams.
  • Build, administer and fine-tune processes to ensure compliance.
  • Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis.
  • Produce and review key performance indicators (KPI) of SOC performance and distribute executive metrics.
  • Maintain knowledge of threat landscape by monitoring OSINT and related sources.
  • Play a significant role in long-term SOC strategy and planning, including initiatives geared toward operational efficiency.

What You'll Bring

  • BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience.
  • 10 or more years of professional work experience in the security field. Experience with Managed Security Services and SOC environment.
  • Proficient experience working in an Agile environment.
  • Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
  • Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
  • Organizational, project management, interpersonal and communication skills (verbal and written).
  • Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
  • Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.
  • Certifications a Plus: CISSP, SAN GIAC Certifications (GCIH, GPEN, GSEC, etc.)

Why you should join us

Carbon Black is a leading provider of next-generation endpoint security, leveraging breakthrough prevention technology to instantly see and stop cyberattacks before they execute. With more than 13 million endpoints under management, and more than 4000 customers-including 30 of the Fortune 100-the opportunities are massive and exciting. With 1000+ employees, offices across the world, and the best-of-the best tools for collaboration from anywhere, now is an ideal time to become part of the Cb Team. See where you fit best at Lifeatcb.carbonblack.com.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Located in the Pearl Street Mall, it’s a prime location for employees who like to hike, enjoy great restaurants, or love to grab pints at the brewpub.

An Insider's view of Carbon Black, Inc.

How would you describe the company’s work-life balance?

The company believes in work-life balance. If I ever had a family obligation or wanted to check out early to start a vacation, I’ve never been given a hard time. It’s all about getting your work done but if you need to take off to get oil changed or something, don’t sweat it. I never felt pressured to be here from 9-5 or sit in traffic.


Product Manager

How do you collaborate with other teams in the company?

Our vision is to create an organization with highly performing self-organizing teams. When we first embarked on our Agile Transformation, we looked at how we wanted to reorganize ourselves in a way that would make it easy for developers, quality engineers, UX, and product owners to collaborate.


Senior Director, Strategy Execution

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.


Sr. Director, Corporate Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading edge technologies.


VP of Product Infrastructure & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties and sports leagues to philanthropy and learning and development, there's a ton of ways we get together. Also, a lot of communities were created by our employees, such as the Hiking Club, Women in the Workplace, and more.


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What are Carbon Black, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Professional Development Benefits
Job Training & Conferences
Diversity Program
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