About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Site Reliability Manager to join our team based in our Denver, CO office.

This can also be a remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

About the team

DAT is looking for a Site Reliability Manager to take our site reliability practices and culture to the next level. We’re a fast-growing SaaS company that is rapidly maturing our DevOps practices so that we can move faster with confidence. The Site Reliability Manager will be a key leader on our technology team, responsible for building a team of Site Reliability Engineers who work closely with development teams to build observability, resiliency, and automation into everything they do.

Candidate profile

Our ideal candidate has a deep understanding of modern site reliability practices, has a strong customer focus, and is an enthusiastic change agent. You know how to set and evangelize the vision and how to work in an agile SaaS development cycle. Your coworkers recommend you as someone who made a positive difference in their careers. We work with low walls between teams and disciplines because we believe good ideas are everywhere and the best products come from teams who are working to a shared goal of building and operating performant, reliable, and scalable systems.

This is a unique opportunity to lead the evolution of modern reliability practices for an established leader in the freight industry. As a thought leader across the organization, you will influence and mentor teams to ensure that our systems are fast and reliable. As a Systems Reliability Manager, your mission will be to ensure our services are fast, highly available, scalable, to support our growth and, more importantly, our customers. 

The Site Reliability Manager leads a team of centralized specialists and engineers who are embedded with product software engineering teams. This team will provide specialized knowledge, practices, and tools to support the continuous improvement of reliability engineering at DAT.

Leadership Responsibilities

• Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery.
• Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. This includes leading effective postmortems and maintaining transparency into action items.
• Manage availability, latency, scalability and efficiency of DAT applications development by instilling engineering reliability into our development life cycle with a focus on fault tolerant approaches.
• Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements.
• Must be able to define and report progress on strategic initiatives and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency.
• Implement metrics driven processes to ensure service quality targets are met.

What You’ll Do

• Understanding of how to influence peers and other leaders to build a culture around reliability and transparency
• Strong management skills, with a servant leadership mindset.
• Strong knowledge in all aspects of designing, developing, managing large real-time systems.
• Project and process management
• Prior successful experience as a systems performance or site/systems reliability engineer.
• Mastery of fault-tolerant approaches in a large scale distributed environment and high-performance systems,
• Demonstrated experience working in large, complex systems environments.
• Deep understanding of internet and networking protocols.
• A passion for performance excellence, robustness and engineering mindset

The Skills and Experience You’ll Bring

• The successful candidate will possess an outstanding record of professional experience and will thrive in an environment that demands accountability. They must possess significant technology management and product development experience. They must also have strong planning, organizational, communication skills, and be a key driver to help the team understand the big picture perspective.
• Proven leader of technology solutions in a high-volume transaction environment.
• Accomplished leader with 5+ years managing regional and global areas.
• Have excellent time management, communication, decision-making, presentation, and organizational skills.
• Maintain excellent written and verbal communications with clients, employees, and the management chain, including status reports, project plans, presentations, etc.
• Ability to lead across functions and motivate a matrix staff

(Colorado only) In accordance with the Colorado Equal Pay for Equal Work Act, the minimum salary for this role is $150,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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