POSITION SUMMARY:

The Shipping Supervisor is responsible for ensuring daily shipments of time and temperature-sensitive materials, both domestic and international, are well packaged and shipped on time. This position will be the primary point of contact for international 3PL companies who provide pick, pack, ship functions. 

RESPONSIBILITIES:

• Ensure the right product is at the right place at the right time.
• Works closely with Customer Support to provide accurate and up-to-date information on when orders can be expected to ship.
• Communicate potential back order situations with appropriate personnel. 
• Develop and update processes and procedures to conform to FDA standards.
• Train, evaluate and develop shipping personnel.
• Actively troubleshoots and provide solutions to immediately correct and avoid packing/shipping errors.
• Ensures shipment information is entered into ERP accurately and timely.
• Works with 3PL company(s) to ensure accurate pick, pack, ship for orders submitted to them to fulfill.
• Plans and schedules regular finished good resupply of the internationally located 3PL owned warehouse(s).
• Tracks status of shipments, troubleshoots and communicates all delivery delays.
• Assist international customers with import.
• Assists with other logistics functions as necessary.
• Supports the Operations team in a variety of administrative tasks as required 
• Review, understanding, and compliance with ArcherDX HIPAA Security policies and procedures.
• Safeguarding the privacy and security of protected health information and European Union personal data.
• Processing and handling of European Union personal data only as directed by ArcherDX for purposes of personalized molecular pathology.

EXPERIENCE:

• 5 + years of shipping experience
• International shipping experience required
• Export declaration and documentation experience required
• Temperature-sensitive shipment experience preferred
• Previous experience with ERP systems required

KEY ATTRIBUTES:

• Strong knowledge of Microsoft Word, Excel and Outlook required
• Attention to detail and proficient in data entry
• Excellent written and verbal communication skills
• Demonstrated ability to solve problems and work effectively in a team environment

EDUCATION:

• High school / GED diploma