The Company
We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it "Worldpay, from FIS". In the time you've taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today's fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviors that we value in everything we do.
Join us now to realize your own future growth and success.
The Opportunity
While Worldpay is a rapidly growing company, keeping a personal face with our clients and partners is an important piece of that sustained growth. Our Service Management teams are tasked with keeping close, positive relationships with our contacts outside the company to ensure their every need is met. By being a friendly and receptive point of contact, our clients can trust they're in the right hands at Worldpay.
The Service Manager has the important task of overseeing enterprise-level support and service. They know the ins and outs of Worldpay's catalog of products and services in order to provide informed and accurate support to our best clients and customers. A key player in maintaining long-lasting relationships with our customers, he/she assures Worldpay's continued growth.
A World of Opportunity
We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.
The Day-to-Day
Responsibilities:
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients or a queue of managed accounts.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Exercises judgment within defined procedures and practices to determine the appropriate action.
- Builds productive internal/external working relationships to come to effective and scalable solutions for clients.
Qualifications:
- Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.