Service Desk Technician at Angi

| Greater Denver Area
Sorry, this job was removed at 5:06 a.m. (MST) on Tuesday, April 20, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At HomeAdvisor, we are revolutionizing the way that every American homeowner improves and maintains their home. We do this by creating digital products and experiences to help hundreds of millions of homeowners connect with talented service professionals to get work done. We are a two-sided marketplace that is reimagining how people care for and improve their homes while also nurturing growth of independent small businesses. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product! 

ABOUT THE TEAM 

We are looking for a customer service-focused technical support professional (also known as a Service DeskTechnician) looking to get their foot in the door in the world of technical support as part of a hard-charging, motivated Technical Operations team dedicated to keeping HomeAdvisor's IT Environment exceptional for our associates. This position is available in our Golden office.  

What you’ll do: 

  • Responding to incidents and requests for Tier 1 support 
  • Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed 
  • Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware. 
  • Maintaining the alert/notification systems, and creating/modifying support documentation. 
  • Travel between locations for support activities. 

Who you are: 

  • You have the ability to provide world class customer service to HomeAdvisor employees and partners through phone, email and desk-side support. 
  • 1 year of experience in a customer service/technical support position of some kind -
  • You have your high school diploma or equivalent and A+, Network+ and/or ACMT certifications get you bonus points. 
  • You know how to troubleshoot PC and Mac technical problems through remote troubleshooting

Compensation & Benefits: 

  • The salary band for this position ranges from $36,000-$43,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

HomeAdvisor is the self-contained operating business of ANGI Homeservices (NASDAQ: ANGI), a federation of spirited technology companies that build for a better economy. In 2017, Angie’s List and HomeAdvisor combined to create the world’s largest Homeservices marketplace. We love the software that we invent, the millions of service professionals whom we empower and the hundreds of millions of homeowners whose lives we beautify.  As a purposeful technology company, we foster a culture of collaboration, and nurture growth through innovation.  We are proud to be recognized as a Top Workplace in Denver for 6 years and counting! 

 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
More Jobs at Angi95 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Content
Operations
new
Denver
Content
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Design + UX
new
Denver
Marketing
new
Denver
HR + Recruiting
new
Denver
Finance
new
Denver
HR + Recruiting
new
Denver
HR + Recruiting
new
Denver
HR + Recruiting
new
Denver
HR + Recruiting
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
HR + Recruiting
new
Remote
Content
new
Remote
Content
new
Remote
Content
new
Remote
Content
new
Remote
Operations
new
Denver
Sales
new
Denver
Marketing
new
Denver
Marketing
new
Denver
Design + UX
new
Denver
HR + Recruiting
new
Denver
Operations
new
Denver
Data + Analytics
new
Denver
Content
new
Remote
Product
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Finance
new
Denver
Operations
new
Remote
Marketing
new
Denver
Marketing
new
Denver
Marketing
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Angi's full profileSee more Angi jobs