HomeAdvisor and our sister company, Angie’s List, have combined to create the largest home services marketplace in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 10 brands in eight countries, and is headquartered in Golden, CO.
Essential Functions
• Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk
• Receive, log, and manage calls and tickets for the Service Desk
• Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support
• Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc.
• Provide 100% remote support for all locations using phone and email
Competencies
• Technical Capacity
• Organizational Skills
• Soft Skills
• Initiative
• Problem Solving/Analysis
Qualifications and Required Experience
• Ability to provide world class customer service to HomeAdvisor employees and partners, through phone, email and deskside support.
• At least 1 year of experience in a technical support position - you must have your high school diploma or equivalent.
• Experience with modern IT Service Management systems a plus.
• The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen.
• Ability to follow process and procedures and communicate to management when possible changes should be made.
• The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
Travel
No Travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/