Service Desk Analyst at HomeAdvisor

| Greater Denver Area
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HomeAdvisor and our sister company, Angie’s List, have combined to create the largest Homeservices marketplace in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. By creating innovative technology and providing a highly collaborative environment, we have achieved accelerated growth year after year, and have been recognized as a Top Workplace in Denver for each of the past 6 years. 

HomeAdvisor is known for our casual atmosphere that is flexible and focused on productivity. With a generous “take what you need” vacation policy, high collaboration across the business, and the ability for individuals to make a tangible impact, we truly believe in our people and our product. This role will work in our Golden, CO office. 

Our TechOps team is adding to our Service Desk team in Golden. The ideal candidate must have phenomenal customer service skills, a likeliness towards technology, and exude a prompt and eager attitude.

About Us: 

At HomeAdvisor we create the digital tools and services that empower millions of service professionals to connect with hundreds of millions of homeowners. We are a dual sided marketplace that nurtures growth of the independent small business and delivers a seamless experience in home improvement. As #1 in the Homeservices category, our tremendous scale is the launchpad to boundless inventions in technology and product!

HomeAdvisor is the self-contained operating business of ANGI Homeservices (NASDAQ: ANGI), a federation of spirited technology companies that build for a better economy. In 2017, Angie’s List and HomeAdvisor combined to create the world’s largest Homeservices marketplace. We love the software that we invent, the millions of service professionals whom we empower and the hundreds of millions of homeowners whose lives we beautify. As a purposeful technology company, we foster a culture of collaboration, and nurture growth through innovation. We are proud to be recognized as a Top Workplace in Denver for 6 years and counting!

Essential Functions

  • Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk
  • Receive, log, and manage calls and tickets for the Service Desk
  • Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support
  • Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc.
  • Provide 100% remote support for all locations using phone and email

Competencies

  • Technical Capacity
  • Organizational Skills
  • Soft Skills
  • Initiative
  • Problem Solving/Analysis

Qualifications and Required Experience

  • Ability to provide world class customer service to HomeAdvisor employees and partners, through phone, email and deskside support. 
  • At least 1 year of experience in a technical support position - you must have your high school diploma or equivalent.
  • Experience with modern IT Service Management systems a plus.
  • The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen. 
  • Ability to follow process and procedures and communicate to management when possible changes should be made. 
  • The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
  • Detail Oriented

Travel

No Travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you’re excited about joining a collaborative, high-impact team, send us your resume to start the conversation. If you have questions prior to applying, please join us for one of our weekly chats with the Recruiting team – this is not an interview, but a chance for you to learn more about our business. Visit http://www.abouthomeadvisor.com/talk-to-us to register.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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