Service Desk Administrator 1- Platform Team

| Greater Denver Area | Hybrid
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We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

Pax8 also encourages all applicants authorized to work in the US to apply regardless of location.

Position Summary:

The Service Desk Administrator I - Platform Team member works directly with our Partners to address service and support issues. They are responsible for triaging cases, responding and working with partners and internal teams, and resolving support cases which have been determined to fit the responsibility of the Service Desk Administrator I – Platform Team scope.

Essential Responsibilities (includes, but is not limited to):

  • Case Management
  • Monitors and manages ticket work queues within ServiceNow
  • Performs troubleshooting on Pax8 Platform defined issues (including, but not limited to):
  • General Platform navigation
  • Integration with our PSA Tools
  • Pax8’s proprietary Pax8 Pro features
  • Receives and makes calls, and has screen share sessions with Partners
  • Internal Collaboration
  • Escalates work to other teams and/or resources while acting as a point of contact for Pax8 Partners
  • Provides Pax8’s developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform
  • Works with team members to document processes and generate knowledge base articles to establish troubleshooting best practices
  •  

Ideal Skills, Experience, and Competencies:

  • Ability to be customer service oriented and work well in a team oriented collaborative environment
  • Has a passion for learning
  • Entry level experience diagnosing problems with software and cloud products
  • Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
  • Ability to communicate professionally by phone and email
  • Ability to multi-task and adapt to changes quickly
  • Excellent typing skills to ensure quick and accurate entry of service request details
  • Ability to be self-motivated with the ability to work in a fast-moving environment
  • Two (2) years’ previous work experience

Required Education & Certifications:

  • HS diploma/GED; or equivalent work experience
  • ITIL Certification preferred

Compensation

  • Qualified candidates can expect a salary beginning at $45,000/yr or more depending on experience

*Note: Compensation is benchmarked on local market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 

Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!

Pax8 is an EEOC Employer.

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Location

The Landmark features an array of restaurants, entertainment & retail. Life in this district comes with access to some of the finest retailers in Denver. At the center of everything, The Landmark is a comfortable & connected community.

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