Senior Systems Engineer, Support Systems

| Greater Denver Area
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Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

Checkr is looking for an experienced Support Systems Engineer to manage our customer experience software applications and support the team members who use them. You will also contribute to protecting Checkr and the people who trust us with their information and safety.

In this role, you’ll focus on managing our support systems (Zendesk, Talkdesk, MaestroQA) for Corporate Engineering, which includes both enterprise and business tools. You’ll lead maintaining our support systems, build documentation, provide internal support, and assist in cross-functional projects which require system changes. This role will work closely with stakeholders in our Operations, Customer Success, Finance, Legal, Engineering, and Corporate Engineering teams. You will strive to keep our systems operational by balancing business needs and system sustainability while understanding the importance of building system configurations designed for scale. Deep Zendesk experience and a Zendesk admin certification is a must for this role. This work directly impacts our mission in creating a fairer future - come help us change the world!

What a typical week may look like at Checkr:

  • Provide responses to administrative requests such as onboarding and off-boarding users, troubleshooting, system changes, and addressing system issues
  • Documenting standards, guidelines, and standard operating procedures for admins and end-users as well as providing education and guidance to team members
  • Proactive planning and execution on projects for changes in system configurations, improving the candidate/customer experience, or to increase agent productivity
  • Auditing system permissions and settings, monitoring Zendesk workflows and ticket volumes, and managing 3rd party add-ons

What we value in a Systems Engineer for support systems:

  • 2+ years of experience administering, troubleshooting, documenting, and maintaining cloud-based systems
  • A least one year of experience administering Zendesk, preferably with high ticket volumes and system complexity
  • Exposure to a customer support environment. You’ve either worked in a support role or have supported customer experience teams as a software admin
  • Technical grit - you’re not a programmer, but you are fascinated by the ins and outs of technology and internal business tools
  • Have a self-directed approach with a high degree of initiative to investigate and resolve issues
  • Extreme attention to details and highly organized
  • Zendesk administrator certified

Brownie Points:

  • Experience with administering Talkdesk, MaestroQA, and/or other customer experience related tools, such as workforce management solutions.
  • Worked in a fast-paced startup environment
  • Experience building/configuring systems for scale
  • Have worked with/are familiar with using the Zendesk API

What you get:

  • A fast-paced and collaborative environment where we leverage the latest technology
  • Hands-on coaching and professional development
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Gym membership and transportation reimbursements
  • Catered meals and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

An Insider's view of Checkr

What’s the vibe like in the office?

After 5 years of working at Checkr, I'm pleased to say that the vibe in the office hasn't changed! It's still a fun, vibrant and progressive environment where I'm constantly learning. If you're energized by smart, humble and ambitious professionals, you'll love Checkr.

Ashley DiRuggiero

Human Resources

How does the company support your career growth?

Checkr has helped me grow in my career with challenging Objectives and Key Results (OKRs) each quarter. Because my individual OKRs are aligned with company-wide stretch goals, achieving them means that I am an integral part of moving the company forward AND getting new experiences under my belt!

Temi Vasco

Accounting

How do your team's ideas influence the company's direction?

The sales team is on the front line with customers which gives us strong customer insights and a tremendous opportunity to shape the product strategy of the company. We bring that feedback to the executive team on a regular basis to influence the company's GTM strategy.

Kristen Faris

VP, Industry Strategy

What are Checkr Perks + Benefits

Checkr Benefits Overview

Checkr provides generous benefits and perks including comprehensive healthcare, unlimited PTO, commuter benefits, gym reimbursement, work from home Wednesday and an annual learning and development allowance.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Checkr offers equity in the form of Restricted Stock Units (RSUs) that vest over a 4 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary or secondary caretaker.
Flexible Work Schedule
Checkr provides employees with a flexible work schedule that includes flexible start and end times and a company wide initiative to work from home on Wednesdays.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Checkr pays $100 a month for commuter benefits.
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch and dinner on Monday, Tuesday, Wednesday, Thursday, Friday.
Stocked Kitchen
Checkr has a fully stocked kitchen including unlimited drinks, snacks, coffee and tea.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Fitness Subsidies
Checkr reimburses $50 a month for gym memberships.
Professional Development Benefits
Job Training & Conferences
Checkr has a $2,850 budget per person for additional learning and development.
Lunch and learns
Promote from within
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