Senior Service Desk Engineer
ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.
We are looking for a top-notch, customer-focused, and hands-on Sr. IT Services Engineer to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists and and assist with troubleshooting and analyzing technical questions and issues. In addition, you will work closely with your teammates in Boston providing remote technical assistance when necessary.
What you’ll do:
- Support our growing team with their technology needs
- Be a point of escalation to first response team members in need of assistance
- Assist in the administration of our Okta environment
- Identify opportunities to automate repeatable manual tasks and processes
- Assist in the administration of our G Suite environment
- Help manage the Corporate IT ticket queue and ad-hoc technical support requests
- Be comfortable with troubleshooting OSX and Windows operating systems
- Assist with configuring and troubleshooting conference rooms equipped with our standard unified collaboration solution
- Create documentation for new processes/technologies and share those the IT team
- Provision, maintain and support equipment and services that our employees use to do their jobs as well as manage inventory of hardware and software
- Contribute to active Corporate IT projects
- Support and maintain user account access including on-boarding, off-boarding, and account updates
You have:
- Have 3-5 years experience in a corporate IT support role
- Have outstanding customer service skills, with the ability to empathize, professionally troubleshoot and resolve employee technical issues
- Are able to communicate clearly and professionally, both verbally and electronically
- Have knowledge of network troubleshooting, including connectivity issues
- Take pride in your work and enjoy helping others
- Are driven and want to learn from your colleagues
- Are opinionated, but pragmatic, and know that one size does not fit all
- Possess high EQ / soft skills
- Have an ability to be innovative, responsible, trustworthy, respectful, friendly, dependable, and flexible
- Thrive in a highly collaborative, no red-tape, rapid-growth environment
What you’ll get from us:
Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.
At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized RTD passes, a great office in the heart of Denver, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.