Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

As a Tier 2 SOC Analyst, you’ll assist in leading a team in response as you triage  information security events and incidents across Zoom’s environment. In this role, you will collaborate and leverage your problem solving skills working along side a team of skilled analysts to address complex problems within a 24x7 Security Operations Center (SOC). You will aid in the development and implementation of new processes and procedures as identified by Detection & Response and SOC leadership to ensure continuous improvements of Zoom’s monitoring, detection and mitigation capabilities. You will use your experience in Information Security to monitor the SIEM for security events and alerts to potential or active threats. You will assist in the cultivation and training of Information Security analysts to support their continuing education. You will maintain awareness of the global threat landscape by partnering with Zoom’s Threat Intelligence team. You will field reported security events from internal teams and will escalate security incidents per Zoom’s incident response plan. Additionally, you will assist with threat containment and participate in remediation activities during or post incident.  You will utilize your information security experience and communication skills to contribute to security event and/or incident investigation reports.

Note: This is a shift position. The work hours for this role are Sunday through Wednesday, 8:30pm - 6:30am MDT.

The core responsibilities of this role are described within this job description.  Job duties may change at any time due to business needs.

About the Candidate:

•       Bachelor’s degree or equivalent experience

•       Minimum of 2 years of direct experience an an Information Security analyst role

•       Security certifications (i.e. CISSP, Security+, GCIH, GCIA) a plus

•       Experience with security monitoring in a SOC environment

•       Experience with host and network security tools

•       Ability to employ critical and analytical thinking, logic and an attention to detail

•       Excellent written and oral communication skills