Senior Sales Operations Manager at Zayo
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
As Senior Sales Operations Manager you will be responsible for increasing the productivity of our sales team through improved sales processes and tools. This individual will need to collaborate effectively with internal stakeholders, cross-functional teams, and external vendors to solve problems, enable sales performance for a rapidly expanding team and product offering, create operational efficiencies, and deliver successfully against high organizational standards.
The candidate must be a strong leader, and will draw upon solid analytical, critical thinking, and problem solving skills to effectively partner with Sales teams globally. The individual must have deep experience in sales processes and tools, calling upon her/his experiences in Salesforce CRM systems, sales quota and territory management and analytics to assist in supporting a world class Sales Team.
Act as Process Owner and Program Manager on programs or products implemented by Sales Operations (People, Process and Technology focused solutions)
Drive core Sales Operations processes; Territory Planning, Funnel Management, Quota Development, Sales Performance Management, Sales Incentive Program support, CRM Data integrity and data issue resolution.
Partner with core internal Technical teams (CRM, Data Warehouse, etc.) to design and implement sales operations solutions to address customer needs. Works with leaders to create Salesforce reports, dynamic dashboards, and metrics for management team to increase visibility and accountability into sales performance and operations
Analyzes sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement. Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.
Model and simulate improvements to existing business processes, walking through ‘what if’ scenarios and dry runs to identify and resolve gaps prior to implementation.
B.A. / B.S. Degree
10+ years’ experience in a B2B organization with at least 3 years’ experience in Sales or Sales Operations Role
Working knowledge and experience with of Salesforce.com and related solutions
Cross functional Program Management experience
Outstanding written and verbal communication capabilities
Experience with Sales Performance Management solutions preferred
Experience with sales data management solutions and data integration with Salesforce.com preferred
Base salary range: $110,000-$125,000
Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave