From TV to 5G, we’re reimagining the future of connectivity. Ready to join the technology revolution?
Englewood, CO

Senior Manager of Tools, Retail Wireless at DISH (Greater Denver Area, CO)

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Employer Provided Salary: $115,500-$165,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Department Summary
At Boost Mobile, we deliver value without compromise, continually redefining what's possible from a mobile carrier for more than seven million customers.
Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we're building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all.
Together, we'll draw on our legacies of disruption to change the way the world communicates
Job Duties and Responsibilities
The Head of Tools will be working within the Boost Operations team. This role will be working in a collaborative and fast-paced environment. In this role, you will be responsible for leading the strategic management and optimization of key tools used by our business, ensuring seamless integration of front-end sales applications utilized by our dealer network, and fostering collaborative partnerships with our IT teams. Your expertise in tool management, process optimization, and cross-functional collaboration will play a pivotal role in driving efficiency, enhancing sales processes, and ultimately contributing to the overall success of our organization.
Responsibilities include:

  • Lead a team of managers, analysts, and program managers to consistently improve our internal tools and systems
  • Lead the implementation, and ongoing oversight of essential tools across business units. Ensure efficient usage of CRM systems, analytics platforms, and sales enablement applications.
  • Collaborate with IT teams to seamlessly integrate front-end sales applications for dealers. Enhance user experience and workflow efficiency.
  • Identify, prioritize, and implement process improvements, using tools effectively to streamline workflows and eliminate bottlenecks.
  • Develop insightful reports, dashboards, and KPIs for informed decision-making. Leverage data analytics tools to drive results.
  • Assess tools and systems effectiveness, and provide regular performance reports to senior management, including automated daily/weekly/monthly/ad-hoc reports
  • Handle key operational support functions and special ad-hoc projects for the prepaid sales department and provide operational support and guidance for our logistics and technology partners

Skills, Experience and Requirements
Minimum skills/experience:

  • Bachelor's degree in business, operations, or related field; equivalent combination of education and experience will be considered
  • MBA is a plus
  • 10+ years of relevant experience supporting a sales or operations organization and leading teams
  • Advanced in GSuite and MS Office
  • Ability to travel and work with local leadership to identify operational shortfalls and develop and execute fixes
  • Ability to quickly ingest data and turn it into actionable reporting for teams
  • Relationship management across sales operations team, sales team, and other departments

Desired skills/experience:

  • Ability to present analysis to the Boost team as well as distributors and retailer partners (in person/virtual)
  • Demonstrates the ability to multi-task, prioritize team's work, and drive positive change consistent with overarching organizational goals
  • Proactively recognizes and defines opportunities/problems, determines solutions to address them, and independently oversees solutions through to completion
  • Demonstrates strong negotiation skills at all levels of the organization, striving for win-win solutions
  • Regularly recommends changes that improve existing business processes, overall enterprise performance, and sales operations.
  • Strong project management skills including a demonstrated ability to plan, schedule, organize, coordinate, manage, & evaluate project efficiency.
  • Ability to deliver popular and unpopular messages with the appropriate level of transparency
  • Developer experience (Google App Scripts, Python, SQL, Javascript)
  • SalesForce experience
  • Efficiency through automation

Salary Range
Compensation: $110,110.00/Year - $157,305.00/Year
Compensation and Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

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What are DISH Perks + Benefits

DISH Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K) matching
Employee stock purchase plan
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

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