Senior Manager, Student Success at Guild Education

| Greater Denver Area
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Guild is hiring a Senior Manager of Student Success. Senior Managers on the Student Success team serve as a critical connection point between senior department leaders, Student Success Managers (SSMs) and Student Success Coaches (SSCs). Successful Senior Managers will be responsible for cultivating a healthy team culture, building high-performing teams, developing excellent managers, and contributing to Student Success team operations and strategy. Operating primarily on a 3-6 month planning horizon, Senior Managers are expected to leverage data, motivate teams, own short-term goal setting and accountability, and manage change in the pursuit of delivering a world-class student experience. 

As a Senior Manager of Student Success you will:

  • Nurture and Reinforce Healthy Team Culture
    • Build and nurture a culture that is inclusive, drives student impact, values and celebrates the team, and develops employees
    • Proactively propose and execute processes, frameworks, and systems that foster a safe, supported, and productive environment for SSCs
    • Provide consistent, strong communication on department-wide vision and messaging to your SSMs and SSCs, ensuring that the team understands how their work impacts students and company goals
    • Identify areas of cultural improvement within the team and propose solutions to leadership to resolve 
  • Create An Environment of Consistent High Performance
    • Develop and maintain an environment focused on delivering a world-class coaching experience for students
    • Set clear goals for SSMs, and surface trends from SSMs and SSCs that inform the department project prioritization list
    • Create accountability systems for your teams, ensuring they consistently meet or exceed goals, and that outliers are actively managed
    • Leverage coaching quality and operational performance data to surface trends and maintain a culture of continuous improvement
    • Proactively monitor and manage the performance of your coaching teams, including promotions, compensation changes, PIP approval, and terminations
  • Develop and Grow World-Class Coaches and Leaders:
    • Provide opportunities for growth to your teams by understanding and leveraging their strengths, rewarding positive behaviors, and giving clear line of sight to career advancement opportunities
    • Foster a culture of respectful and productive feedback (and feedback loops), and demonstrate the ability to give clear feedback and hold someone accountable to achieving specific results while remaining empathetic and approachable 
    • Support the day-to-day operations of your teams, leading team meetings, directly handling student/personnel situations that arise, and escalating issues through relevant channels as appropriate and necessary 
    • Partner with training to continually improve team capability gaps, and collaborate to develop effective solutions

You are a strong fit for this role if you have:

Required Competencies

  • Experience managing managers in high-performing operational teams
  • Demonstrated ability to manage change and communicate effectively 
  • Commitment to creating an inclusive and high-achieving work environment
  • Comfortable holding individuals and teams accountable to performance measurements and expectations

Preferred Competencies

  • Experience in a high-growth environment

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications.  Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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