Senior Manager, Strategy & Operations (Memberships)

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the team 

We are seeking a highly analytical and growth driven Director to manage growth operations for our Memberships business, our newest and fastest growing, consumer-facing business line. We launched Memberships as an independent business to develop targeted strategies, tailored product, and optimized operations to develop deep relationships with our highest value customers. As a key member of the team, you will assess customer needs throughout their lifecycle - from conversion to fulfillment to retention - to figure out how to deliver experiences that will increase engagement. 

What you’ll do

As the Senior Manager of Memberships Strategy & Operations, you will be responsible for identifying and executing opportunities to increase Member Lifetime Value, by engaging Members to do more of their annual home spend with Angi. This is a unique opportunity to work cross-functionally across Product, Operations, Customer Service, Marketing and Supply to identify, test & scale initiatives. You will be responsible for executing high value projects and managing KPIs as well as independently identifying new problems to solve within the category, based on data and customer feedback. All the projects you will be working on have a direct impact on the growth of the Memberships business as well as ANGI overall. 

  • Driving expansion and growth. Develop and execute projects to improve Member engagement and satisfaction across customer experience, digital product, and marketing.
  • Analyzing and measuring impact. Test hypotheses quickly! Conduct data analysis and market research to identify new opportunities, own implementation and measure impact. You’ll constantly be looking at (and improving) project metrics. 
  • Collaborating with internal and external teams. You will work cross-functionality with product, marketing, operations and customer service to successfully execute projects. 
  • Managing junior team members. You will ultimately manage junior team members focused on specific projects   

What we're looking for 

  • 5+ years of professional experience with evidence of increasing responsibility, including creating processes for complex operations
  • 2+ years experience in an operating role or at a start-up is strongly preferred.
  • MBA from a top business school (not a requirement so apply if you think you’re a good fit even if you didn’t go to b-school) 
  • Management consulting experience (or similar strategy experience) at a top firm preferred 
  • Bachelor’s degree, preferably with a focus in an analytical field.
  • Exceptional quantitative skills and aptitude. Proficiency with Excel and familiarity with databases and SQL
  • Excellent verbal and written communication skills and attention to detail. 
  • Track record of successfully executing small tests, iterating and scaling them with cross functional stakeholders.  
  • Experience using data to develop and optimize processes and products.
  • A self-starter and creative problem solver who enjoys tackling complex projects and building businesses from the ground up.

 Compensation & Benefits: 

  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

#LI-Remote

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Nestled within the River North Art District east of the South Platt River is the home of our Denver HQ office. Caddy corner to a variety of popular local restaurants and bars, this location provides access to the after-work happenings residents enjoy and the office itself has a variety of amenities.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development. We also extend comprehensive healthcare offerings, 401K, generous PTO, pet insurance, and more!

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
More Jobs at Angi168 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Sales
Content
Design + UX
new
Remote
Finance
new
Remote
Sales
new
Remote
Operations
new
Remote
Design + UX
new
Denver
Finance
new
Denver
Operations
new
Denver
Developer
new
Denver
Sales
new
Denver
Developer
new
Denver
Finance
new
Denver
Developer
new
Denver
Operations
new
Remote
Marketing
new
Denver
Data + Analytics
new
Denver
Operations
new
Remote
Developer
new
Denver
Finance
new
Denver
Product
new
Denver
Marketing
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Remote
Data + Analytics
new
Denver
HR + Recruiting
new
Remote
Operations
new
Remote
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Content
new
Remote
Finance
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Content
new
Remote
Content
new
Denver
Content
new
Remote
Marketing
new
Denver
Data + Analytics
new
Remote
Design + UX
new
Remote
HR + Recruiting
new
Denver
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Marketing
new
Remote
Data + Analytics
new
Remote
Marketing
new
Denver
HR + Recruiting
new
Denver
Finance
new
Denver
Content
new
Remote
Developer
new
Denver
Data + Analytics
new
Remote
Data + Analytics
new
Denver
Product
new
Remote
Operations
new
Remote
Product
new
Denver
Operations
new
Remote
Finance
new
Denver
HR + Recruiting
new
Remote
Developer
new
Denver
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Content
new
Remote
HR + Recruiting
new
Denver
HR + Recruiting
new
Remote
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Design + UX
new
Remote
Operations
new
Remote
Operations
new
Remote
Product
new
Denver
Developer
new
Remote
Data + Analytics
new
Denver
Developer
new
Denver
Operations
new
Remote
Finance
new
Denver
Data + Analytics
new
Remote
Sales
new
Denver
Operations
new
Denver
Design + UX
new
Remote
Sales
new
Remote
Design + UX
new
Denver
Sales
new
Denver
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Denver
HR + Recruiting
new
Denver
HR + Recruiting
new
Denver
HR + Recruiting
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Finance
new
Remote
Finance
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Angi's full profileSee more Angi jobs