Senior Manager, SOC at Zoom Video Communications

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Zoom is seeking a hands-on Security Operations Engineering professional to lead our cyber defense program. In this role your mission will be to defend Zoom’s platform and enterprise IT systems, including security intelligence, threat hunting, and advanced incident response functions. You will closely collaborate with many other teams within Zoom, as well as external customer security teams to actively defend Zoom’s assets and the security of our customers. 

This leadership role is to support Zoom’s growing Detection and Response team. You will lead day-to-day operations to Protect against, Detect, and Respond to threats to Zoom’s reputation, customers, and Information Technology. This role is a highly technical role that leads the operational response to security events and incidents as well as providing a point of escalation. You will be deeply involved in the planning and execution of projects involving the SOC. You will play a key role in defending Zoom’s network and intellectual properties as you “lead from the front”.

Who You are: You are either a security leader looking for your next challenge or an experienced security professional looking to take your career to the next level of responsibility. You enjoy working closely with other team members to solve complex problems while continuing to hone your own skills. You have the ability and drive to see a project to its completion while making course corrections along the way. You are capable of handling the most challenging security alerts and incidents and are comfortable delegating tasks to others in the heat of an incident. You are not comfortable with the status quo and seek innovative solutions to automate repetitive tasks. You are comfortable with both on-prem and cloud native security operations. You desire to build up other security professionals and don’t shy away from teachable moments.

What you will do:

  • Drive operational excellence of a geographically dispersed Security Operations team

  • Serve as the first escalation point in the incident response process

  • Assist with selecting, building, and implementing tools to automate security monitoring and incident response tasks

  • Develop innovative and cutting-edge detection content aligned with ATT&CK, Cyber Kill Chain, and various other cyber security frameworks

  • Define and enforce service level objectives to ensure the 

  • Partner with the Head of Detection and Response to define and produce actionable, value demonstrating metrics for the team and key business stakeholders

  • Work with key stakeholders to identify, respond to, and remediate information security issues

  • Develop junior members of the team through coaching and mentoring

  • Contribute ideas and solve problems as part of a fast-paced, growing, and evolving team

 What you will need:

  • Bachelor’s in Computer Science, Information Security, Engineering, or 5+ years of experience in Information security

  • Previous experience leading a team or progressive growth in responsibilities in a SOC environment

  • Previous experience in a SOC, Hunt Team, or Incident Response Team

  • Experience with SIEM and SOAR

  • Experience building and tuning detection capabilities

  • Ability to mentor junior team members

  • Passion for security and solving tomorrow’s problems

What will make you stand out:

  • Cloud experience (AWS, OCI, Azure, GCP)

  • Relevant certifications (GCIA,GCIH, GCFA, GCFE, etc.) are great but experience is key

  • Demonstrated ability to transform and shape teams

  • Scripting or programming experience (Python, PowerShell, Bash)

  • DFIR subject matter expertise

  • Previous red/purple team experience (practical or lab based)

  • Previous threat hunting experience

  • Ability to automate tasks and code solutions to repetitive problems

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

#LI-Remote 

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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