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Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO

Senior Manager, Self-Service Platforms at Spectrum (Greater Denver Area, CO)

| Greater Denver Area
Employer Provided Salary: $107,600-$191,200 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Employer Provided Salary: $107,600-$191,200 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Company Overview
Spectrum is the nation's fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what's next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
The Sr Mgr Quality Assurance, Self-Service Platforms will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Accountable for delivering software solutions within the broader SSPP organization, the QA Team Leader will, over time, seek to invest in their organization's autonomy. Develop a high performing organization by creating and fostering iterative and continuously-improving automation test environments.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversees all quality assurance team responsibilities including providing input to strategic planning for implementing continuous improvement efforts, and reporting/escalating quality issues.
Deliver solutions, within budget and pursuant to business constraints.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the Technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy
Partner with internal and external organizations to receive input and to build alignment on Technical execution of solutions
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team
Align team to departmental such as instrumentation, universal design, brand and experience consistency as well as advocates for deviations from defaults where beneficial to the team.
Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
Develops processes for cross-functional skills development within team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Upholds team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
Ensures team spending aligns with allocated budget.
Provides written guidance to the Strategy & Operations team for reporting, forecasting and budgeting cycles.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Expert on product and outcome. Seeks learning opportunities and is not above any of the details
Understands where the customer and industry is going and how our products must adapt to meet those needs
Ability to deliver big meaningful changes across the organization through all possible means of persuasion
Expert ability to analyze, interpret and present data
Effective business, strategic and organizational acumen
Expert ability to manage complex and diverse projects
Effective business acumen and sense of urgency to achieve business results
Effective problem resolution techniques, ability to find solutions
Effective presentation tool skills, including MS Excel and PowerPoint
Effective communication skills, verbal and written, for internal and external customers
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Required Education
Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.
Required Related Work Experience and Number of Years
6+ years of Technical and/or Product Management Experience
3 years of Experience leading complex projects
3 years of Team (direct staff) leadership
Experience within the Self-Service (previously 'DASP') organization (any function)
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

- Angular (Java Script)
- React
- Xamirian UI Test - Native testing (C#)
- Git
- Typescript
- Web and Mobile (iOS and Android)
- Front-end UI Unit test experience using Jasmin, Karma, or Jest
- Test tools experience with Selenium, Cucumber (w/ Web Driver), or Xamarin UI Test
- Rest API or GraphQL
Preferred Related Work Experience and Number of Years
5-8 years of QA experience, leading a QA team
WORKING CONDITIONS
Office environment
MPD638 324175 324175BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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Where we are

Denver, CO

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SprinklrAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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