Senior Manager Matching Experience at SonderMind

| Greater Denver Area
!Sorry, this job was removed at 12:34 p.m. (MST) on Friday, February 7, 2020
About SonderMind
SonderMind is redesigning behavioral health to become more accessible, approachable and utilized. We are doing this by building a national, integrated network of behavioral health providers and allowing them to thrive in private practice, while also creating a seamless, technology-enabled experience for consumers to find the best therapist to meet their needs. We were recently voted the #1 Best Place to Work by the Denver Business Journal and are growing rapidly. http://bizj.us/1px5hy. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you. 

Role Overview
SonderMind connects clients to therapists by way of “the match.” We are seeking a person to own the ultimate success of the match: to ensure that the connection, the interaction, and the experience between the provider and the client are maximized through SonderMind’s software and services. This person will be accountable for products and programs working as designed, utilized in a meaningful way, substantially valued by both customer segments (providers and clients) and being meaningfully and continuously improved.
OUTCOMES
  • End of two weeks: closely integrated with the Provider Success team to ensure incorporating feedback from the “eyes and ears” on the ground with our provider customers.
  • End of three weeks: be a resident expert on the provider and client software.
  • End of four weeks: have developed a comprehensive view of the matching process from start to finish. This will include priority recommendations on areas to pursue for improvement. This will involve close coordination with the Product Team.
  • End of six weeks: fully integrated into and participating in the product development process, including officially signing-off on UAT for anything impacting matching.
  • End of month two: Three recommended improvements started (e.g., features submitted to Product). 
 
GOTTA HAVE: 
  • Excellent communication skills: success in this role requires someone who can investigate, understand, iterate, synthesize, measure, and explain products/services/programs to internal and external stakeholders. Excellent communication skills are a must.
  • Excellent data analytics skills and experience with developing metrics: must be able to use numbers and analysis to develop business cases and measure success of programs/products post-launch.
  • Experience in interacting directly with customers to achieve insight goals: the role requires independent interactions with SonderMind’s customers to understand their needs as it relates to the matching process.
  • A passion for cross-functional projects: this person will rely on input/effort from many other teams and must thrive in that type of structure
  • A passion for and deep comfort with technology: nearly all programs/products will have a heavy technological component. This person will be thinking about how to improve the provider experience through technology.
  • Hyper attention to detail: the devil truly is in the details when it comes to finding out what makes a product/feature/service successful with customers.
  • Creativity to find solutions: we have limited resources and priorities and many identified areas of improvement must be addressed with temporary solutions.
NICE TO HAVE: 
  • Product experience (participated in the product development process in either Product Ownership, Product Management, or Business Ownership)
  • Experience in working in a growth stage company
  • Healthcare experience
Benefits:
  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
  • Startup Environment. From our location directly across from Union Station, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 
  • Health, Vision, Dental and 401k. Excellent employee benefits.
  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.
  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
  • Competitive Start-Up Salary. We all need to eat, right?

How to apply:
Please note that the role is open for applications now, but the application review will start officially on 1/6/20 so please do not worry if you do not hear back from us until then.
Please apply with your resume AND IN LIEU OF A COVER LETTER, please provide responses to the following questions (300 words or fewer per question):
 
  1. Describe an experience when you interacted directly with customers and translated findings into substantive modifications to a product and/or process.
  2. Describe a time when you led/substantially participated in a cross-functional team that produced team results of which you are proud.

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. 
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

Location

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

UX/UI Designer

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that is a good culture fit. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Wellness Coordinator

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded Best Place to Work by the Denver Business Journal! We don't know for sure, but we think it has something to do with our prime location directly across from Union Station, endless free snacks, monthly group activities, and unlimited PTO!

Culture
Volunteer in Local Community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens & we have a large team of employees & Providers the Out of the Darkness Denver Metro Walk in Sept.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Our company encourages employee-lead committees such as our Social Committee and Employee Mental Health Benefit Committee.
Daily Stand-up
Team-owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Employee Stock Purchase Plan
We want all of our team to be focused on long-term success and growth. Full-time employees are granted stock options for purchase on a vested schedule (fully vested after 4 years)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company-Sponsored Family Events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Commuter Benefits
SonderMind covers employee RTD EcoPasses 100%
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Some Meals Provided
We have regular company dinners (at least once a month) and we welcome all new team members with lunch and a coffee datse to get to know members of the SonderMind team.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Pet Friendly
SonderMind has regular furry friends visiting and has a pet calendar for easy communication - all pets are welcome from our Sonderdogs to bearded dragons.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and Learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross-Functional Training Encouraged
Promote from Within
Online Course Subscriptions Available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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