The Position

As a Sr. Manager of our General Owner Support Team, you’ll be responsible for the oversight and leadership of the Owner Support Specialist Team, as well as the Owner Support Associate -Remote team. Your responsibilities will include leading a team of managers with a large group of individual contributors. Your focus will be to guide the managers through organization decisions, as well as develop them into highly productive, people-focused, and results-oriented individuals. With your leadership, the General Owner Support Team will continue driving towards strong team performance with a highly productive and highly engaged team.

Responsibilities

• Directly manage a team of managers, providing guidance and direction on people and business-related challenges
• Ensure clarity around priorities and goals for entire Generalist, and Remote teams
• Track and reports on KPI’s and performance of Generalist and Remote teams to senior leaders
• Manage budget for incentive compensation of Generalist Specialists and Remote Associates
• Coach managers on employee relations and individual performance issues
• Guide the talent selection and development processes within the Generalist team
• Collaborate with senior leaders and peers on strategy development and execution planning
• Communicate goals and KPI results and strategy to direct reports
• Accountable to drive strong performance and contribution of the Generalist function

Qualifications

• Management experience required
• Proven ability to lead and develop managers
• Experience leading a team with ongoing account management in a B2C multi-channel communications environment
• Track Record of utilizing team performance analysis for team improvement and future implementations 
• Self-starter with the ability to identify and execute against top priorities
• Proven track record of effective leadership under pressure 
• Expert-level active listening skills to understand others’ perspective, and ask appropriate discovery questions to identify the root cause of the issue
• Familiarity with the travel & tourism industry, or a similar hospitality organization preferred
• Experience with Salesforce CRM preferred
• Advanced level of expertise in Microsoft Excel a plus
   

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.