Senior Manager of Customer Advising (Success) at Gusto

| Greater Denver Area
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The Customer Advising (Success) team at Gusto is focused on understanding the business needs of small business owners, and consulting on solutions to help them thrive. We are looking for an experienced manager to empower a growing team of advisors. This team will be responsible for driving loyalty to Gusto, first through advising our customers on the right benefits to offer their employees - and ultimately through proactive outreach to our existing customers. You’ll also be improving the workflows and creating efficiency gains on the team.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.



Here’s what you’ll do day-to-day:
  • Inspire your team to do the best work of their life on a daily basis
  • Develop and test hypotheses around how to create loyalty through proactive outreach to our customers during the renewals process - and beyond
  • Analyze and iterate on our internal processes to make them more simple and more efficient
  • Use data to identify and implement initiatives that will drive better outcomes for our Gusties and customers 
  • Empower team members with a focus on personal and professional development while managing Gusto business needs
  • Work cross functionally to identify and implement initiatives to help scale the business
 Here’s what we’re looking for:
  • 3+ years of team management experience 
  • 7+ years experience working in customer success, customer advising/support, account management, or a related field
  • Passionate about our customers and helping small business owners thrive
  • Analytic and strategic thinker with the ability to translate data into insights and actions. 
  • Experience identifying and reducing operational inefficiencies and pain points
  • The ability to effectively influence and communicate cross-functionally
  • Fast learner, curious nature, results-driven mentality with a bias for speed and action
  • Excellent written and verbal communication skills

This is a full-time position based in Denver, Colorado. 



About Gusto 

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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