Senior Manager, Commercial Strategy & Planning at Zayo (Greater Denver Area, CO)

| Greater Denver Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Customer intelligence organization at Zayo owns the process of gathering and analyzing customer information, buying patterns, industry dynamics, and other attributes in order to optimally prioritize targeted go-to-market strategies, resource alignment, and product focus across Zayo’s network and our customer base. The team not only acts as subject matter experts of our customers and what drives their decisions, but also owns the process, maintenance, integrity, and governance of our customer data.

The right candidate is an organizational leader with a passion for data and analysis who has a clear vision for how data can transform company strategy. The Director, Customer Intelligence Operations, is responsible for managing multiple teams and programs focused on Zayo’s customer data management, analysis, and global prioritization. This role requires cross functional work with sales, business development, IT, analytics, marketing, product, and customer service organizations. Responsibilities include project and program development, cross functional coordination, data governance, ability to pull and dissect data from multiple sources, and manage competing priorities in a fast paced environment. 

 

 

Responsibilities 

  • Own, direct, and manage day to day Customer data operations and execution across multiple teams and initiatives

  • Develop and drive internal cross functional process improvements to streamline analysis and workflows related to our Customer intelligence

  • Optimize resource allocation across high priority initiatives related to customer data, prioritization, and sales support

  • Work with internal partners to create compelling, data-driven and digital-centric business cases to support strategies and investments

  • Governance oversight to verify and ensure data integrity and accuracy within Salesforce.com CRM system

  • Solve escalations from internal stakeholders through governance and programmatic management of deliverables and outcomes

  • Regularly cadenced and ad hoc deliverables to senior management across the company related to customer metrics, prioritization, and strategy

Qualifications

  • Bachelor’s degree or higher with a business-related focus is required, MBA preferred.

  • 5-10 years’ experience working in a financial or operational position is preferred. Telecom industry experience preferred, but not required.

  • Ability to write reports, business correspondence, procedure manuals, and prepare presentations and proposals with careful attention to grammar, spelling and style with the audience in mind.

  • Ability to identify process pain points and stakeholders affected when identifying solutions.

  • Ability to effectively present qualitative and quantitative information and respond to questions from managers, employees, and co-workers.

  • Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face-to-face interactions.

  • Advanced understanding of customer data and ability to dissect company publications, 10-K’s, 10-Q’s, 8-K’s and additional financial statements.

  • Must be able to set goals/priorities and self manage to meet set deadlines related to goals.

  • Advanced in the MS Office suite of tools with an emphasis on Excel is required, including the use of common formulae and pivot tables.

  • Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under no or minimal supervision.

  • Knowledge of Salesforce.com platform is a plus, familiarity with data management is required.

  • Ability to solve practical problems and deal with a variety of variables in dynamic situations.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to view issues and concerns from multiple perspectives while keeping the ‘big picture’ in focus. Understands business implications of actions and decisions.

  • Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit.

  • Base salary in CO: $98,700-$131,600

Benefits, Rewards & Wellness

  • Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

  • Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

In Colorado we have campuses in Downtown Denver and on 29th Street Mall in Boulder, where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Culture
Volunteer in local community
Provides up to 16 hours a year to volunteer in the community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,850 annually.
Disability Insurance
Short & Long term disability insurance are a free company provided benefit to all full time employees. They cover 60% of annual salary up to $5000/$10000 monthly maximum payout
Dental Benefits
Preventative, minor, and major dental services and treatments are covered under Zayo's plans.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet Insurance
Offered at a discounted rate to all Zayo employees
Wellness Programs
We offer incentives for employees to participate in many wellness activities.
Onsite Gym
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

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