Senior Manager of Client Services
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 also encourages all applicants authorized to work in the US to apply regardless of location.
The Senior Manager of Client Services uses effective coaching skills and experience to manage and strategize the long-term vision of the Program Marketing team, a key component of our internal agency. They develop and implement processes that allow for scale and provide recommendations and counsel to Marketing Leadership regarding how to optimize and evolve the team. The Senior Manager maintains an overarching view of current and future projects and identifies areas of efficiency. They are a proactive thinker who teaches the team how to anticipate needs and to think critically, while demanding high-standards for keeping accurate correspondence records, updating stakeholder details, and carrying-out customer service policies. The Senior Manager provides subject-matter expertise to stakeholders and to Marketing team members and manages the performance of direct reports.
Essential Responsibilities:
- Creates conditions for a programmatic approach to Program Marketing
- Manages and coaches the Marketing Production Manager and Program Marketing Coordinators to ensure that all campaigns are running on time and to scope while proactively communicating updates across all stakeholders.
- Provides regular and ongoing strategic counsel around opportunities to evolve the Program Marketing team while meeting regularly with Marketing Production Manager, Manager of Design, and Manager of Digital Experience to forecast and optimize team workload
- Partners with and provides counsel to Tools & Technology and Marketing Production Manager to establish an intuitive take on launching marketing campaigns
- Attends campaign kickoffs, leadership discussions, and planning meetings to understand business priorities and cascades information to the team
- Hosts team meetings to ensure the Marketing Programs department is running smoothly and that stakeholders are well informed
Ideal Skills, Experience, and Competencies:
- At least ten (10) to twelve (12) years of relevant experience, agency experience preferred
- Strategic understanding and experience building and scaling a team to meet business demands
- Understanding of Agile Methodology or experience using project management tools (i.e., Wrike, Asana, Trello, Accelo) is preferred
- Strong project management skills with the ability to multitask and manage multiple projects in a cross-functional work environment
- Experience developing and implementing comprehensive process, from template development to reporting
- Proven ability to establish scalable processes and communicate how they will be executed to all stakeholders
- Experience coaching junior and mid-level team members to ensure they understand the process, and business implications
- Highly organized and process driven with an extreme attention to detail
- Excellent organizational. problem-solving, and troubleshooting skills
- Ability to adapt quickly in a fast-paced environment
- Ability to be self-motivated and results oriented
- Possess a willingness to learn and become proficient in new technologies
- Exceptional listening and learning skills to anticipate stakeholder needs
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $85,000 or more depending on experience
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 is an EEOC Employer.