Senior Manager of Client Implementation at Guild Education (Greater Denver Area, CO)

| Greater Denver Area
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Guild, the leading education benefits platform and one of Denver's fastest growing startups, is increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our platform helps employers offer education as a benefit to their employees by connecting employers' workforces with our network of nonprofit universities and education institutions that focus on serving the needs of working adults. And, our team of retention coaches helps each employee navigate the path back to school, providing individualized support from day one through graduation. In order to accelerate our growth and achieve our mission to serve 1000s more students, we've raised over $70 million from top tier investors including Felicis Ventures, Bessemer Venture Partners, and Redpoint Ventures (among other social impact and VC partners!).

As our Senior Manager of Client Implementation, you’ll directly impact our ability to achieve our mission by leading our implementation process from the time the pen hits paper on a client contract through the time the client launches our products and services. You’ll report to Zoe, our VP of Partnership Implementation & Business Development, while working cross-functionally with many other Guild teams to make sure we’re meeting requirements, both internally and externally. You’ll build great relationships with new clients while driving value, adoption, and integration of our product, all of which sets us up for long-term futures with clients.

A day in our open, collaborative workspace will look a little like this:

  • Collaborating with our technology, marketing, client success, enrollment and product teams to create and put in place internal and external best practices for client implementations and launches
  • Communicating daily with awesome new clients that will join the ranks of our awesome current clients like Chipotle, Taco Bell, Davita Healthcare, Lyft, Lowe’s, and more. You’ll update them on progress, roadblocks, new opportunities, and timing adjustments as well as advocate for client needs/issues internally and for Guild business timing needs externally to ensure a successful launch
  • Creating timelines, project plans, roadmaps, spreadsheets, strategy meetings, and any other materials you need to successfully guide the implementation process
  • Prioritizing resources and time against multiple departments and stakeholders internally and externally, you’re the biggest advocate for your team but most adequately address tradeoffs on a daily basis

In this role, you’ll grow and expand your skills by:

  • Taking on a cross-functional role that will expose you to the ins and outs of Guild
  • Managing the end-to-end process of multi-faceted client implementations - including project managing our product integrations with the tech and product teams, gathering marketing requirements, reporting data insights and early qualitative and quantitative learnings and much more
  • Prototyping new processes and best practices to execute successful client launches to begin specializing launches based on industry type (i.e. healthcare, financial services, fast-casual, or retail) in addition to the product or services being offered
  • Developing strong relationships with clients to project manage the technical and non-technical aspects of implementations, and partnership announcements both with our client’s employee base as well as the general public
  • Receiving feedback through our learning-focused, twice annual Structured Growth Conversations

You’ll know if you’re successful by:

  • Executing client launches that prepare us for successful futures with clients (and many times managing multiple launches at once) and measuring the success and learnings
  • Partnering cross-functionally to develop best practices for client launches and ensuring that those practices actually happen
  • Anticipating problems, coming up with creative solutions, and refining the implementation process during and after each launch to drive continuous improvement
  • Analyzing and assessing data that informs rapid decision making, like changing landing pages, marketing copy, or talking points

You’ll join a team:

  • Of learners dedicated to our mission and building a successful, dynamic company - your most immediate teammates include, Zoe, Anna, Sam, Danny, Chandler, and Terrence
  • Committed to building a diverse, equitable, and inclusive environment that you’d support every day
  • From diverse backgrounds, ranging from consulting to teaching to political campaigns (and more!)

What you’ll add to Guild - as an individual and part of the broader team:

  • Experience in similar or related roles working with internal teams cross-functionally and with clients (VPs, Directors, and Senior leadership at Fortune 100 companies) to guide the implementation of technology products
  • Examples of experience effectively communicating project plans, timing, priorities, and objectives both to internal teams as well as externally to clients
  • Examples of how you’ve successfully designed and prioritized processes and procedures
  • An ability to drive decision and action to achieve results cross-functionally, mostly with dotted line management relationships
  • A growth-oriented mindset and enthusiasm for improving processes by continuously prototyping, testing, analyzing, and creatively refining them
  • Evidence of your intellectual curiosity in the space - do you blog, tweet, speak, or read everything that’s out there - tell us more!
  • Experience working cross-functionally to manage complex problems, processes, projects, and people
  • A drive to work hard and plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

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