Senior Manager, Business Operations & Analytics

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Why Housecall Pro?

  • Housecall Pro is a mission-driven company - we champion the Service Pro to success. 
  • We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor. 
  • Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K) that start on day 1.
  • Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better (think volunteering and philanthropy).
  • Equity in a growth stage startup backed by top-tier VCs.
  • Paid holidays and self-managed take-it-as-you-need-it paid time off. 
  • Opportunity to come onboard with a team that is experiencing high growth with ability to explore different career paths.

The Senior Manager, Business Operations & Analytics reports to the VP of Business Operations (Biz Ops), and specifically supports our Sales and Marketing functions.

The Biz Ops team has two main responsibilities:

1. Shape how we understand our business

Bringing all the data together and making sense of it. Here’s how we do that:

  • Working with senior leadership to understand the key success metrics for the business
  • Working with operating teams (particularly Sales and Marketing) to translate those key success metrics into metrics that mean something to those teams
  • Working with Finance and Business Intelligence to make sure we’re able to reliably measure and track those metrics, which then can serve as the source of truth for the business. This includes building business cases and modeling expected impacts

2. Finding opportunities to improve the business and executing them

This is the fun part. We know where we are and where we need to be, so how do we get there?

  • Developing sharp insights from the data, such as...
    • How can we get better at understanding the paths our customers take to get to us?
    • How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
    • Where are the biggest bottlenecks in our sales processes, and how can we improve our operational rigor?
  • Executing the most promising opportunities (via prioritization processes) with our operating teams, identifying how we’ll measure success and tracking results accordingly

Qualifications

  • 6+ years of experience of answering customer-acquisition-related questions, with specific exposure to marketing channel and sales funnel analysis
  • 2 - 3 years of direct management experience over analyst-type individuals
  • Demonstrated experience working with internal stakeholders (not just your team/boss) to help you better understand those business questions and put together the most comprehensive answers you can
  • Demonstrated experience estimating value (of projects, actions, etc.) and measuring actual outcomes against those estimates
  • Data visualization experience (e.g., Tableau, Looker, etc.) is useful, as is any upstream data work (e.g., SQL)

Preferred Qualifications:

  • Experience with Salesforce, Google Analytics, Salesloft and other CRM-related software
  • MBA a plus

Compensation: $110 - 120K; Annual Bonus Potential + Equity

Founded in 2013, Housecall Pro has become the leader in the field service management software space. We are committed to improving home service professionals’ business by providing solutions that support their success by delivering software that includes scheduling, dispatching, job management, invoicing, payment processing, and marketing. With over 200 employees in the US and over $50M raised in venture capital, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.

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Location

We are actively hiring in San Diego, CA and Denver, CO. Majority of our employees work remotely but we have an office in the RINO district if employees choose to come in.

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