WHO WE ARE...

Maxwell was founded in 2015 by homebuyers who were shocked by the complexity of the mortgage process for borrowers and lending teams alike. Today, our digital platform is used by hundreds of mortgage lenders across the U.S. to serve thousands of homebuyers, facilitating billions of dollars of mortgage volume each month. We work to make them, and all of their employees, the real heroes who enable homeowners to achieve the American Dream. And we’re just getting started. 

WHAT WE EXPECT OF YOU

The Senior Support Specialist will be the front-line for resolving a wide range of technological issues for our team members across departments. An IT generalist with a strong background in cloud-based systems administration and customer service will be key to success in this role. Someone who will be trustworthy, self-motivated and knows how to get things done.

WHAT YOU'LL BE DOING

• Assist with the on-boarding of new employees; this position is critical in welcoming new employees, answering their questions, and ensuring that all technical components are configured properly.
• As part of the IT team you’ll be working to make sure all necessary computer hardware is configured in accordance with the specifications required from each of Maxwell’s clients and deployed by critical deadlines.
• Working closely with the IT team, you’ll be responsible for making sure that all team-member tickets are answered promptly and thoroughly. We strive for first-call resolution, attention to detail, and top-tier response times.
• You will be working closely with the Google Workspace family of applications for email, cloud-based file storage, and calendar management. Strong background in Google Workspace administration will be key.
• Maxwell utilizes a powerful and diverse set of web-based tools, and over time you will become familiar with most of them, allowing you to provide support and vendor management for our team members. The position will likely also call for administration of many of these tools.
• You will be attending meetings regularly to sharpen your skills and meet with the key players in other departments. It will be part of your focus at Maxwell to identify and suggest creative solutions to ongoing issues in an effort to maximize efficiency.
• Work in a welcoming, positive work environment with room to learn and grow within the organization!

IDEALLY YOU'LL HAVE...

• Excellent customer service skills
• Proactively complete tasks, think outside the box and exercise self-discipline on meeting deadlines.
• Take pride in your work and be a team player.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.

WHAT WE OFFER YOU...

An opportunity to be part of an agile team of thinkers and doers who are driven, collaborative, and authentic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employees are our greatest asset, and you play a key role in shaping our incredible company and culture. Some of our benefits include:

- Competitive pay and meaningful equity as an employee at a fast-growing, venture-backed software company. We want you to participate and make decisions as an owner with our future in mind

- A 401(k) and top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket medical expenses

- Flexible vacation time plus sick days, all 10 major holidays, and 1 floating holiday for your birthday, religious holiday, or other special day of your choice

- Up to 2 paid days off each year to volunteer at the charity of your choice

- An "Even Merrier Holidays" where Maxwell closes down the office to make sure employees spend time with family and friends

- A company that is people-centric: we care about our employees and foster an inclusive environment to ensure everyone feels supported and valued

Maxwell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status