Senior Incident Handler

| Remote
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
The Cyber Incident Response Team (CIRT) continues to push the boundaries of threat detection and response with a unique combination of operations, threat research, and engineering in tight integration with the development team that designs our analysis platform and the Red Canary Threat Detection Engine.

People can only act based on what they know. If our customers only understand part of their security posture, they can’t make the best decisions. You will help the customer understand the full scope of information available to them and make informed decisions about their environment. You will partner with the customer as an extension of their security team to help them to understand and mature their overall security program. If a customer experiences an incident, you will work to help by taking ownership of the customer's success and providing any resources they need to remediate and recover.

What You'll Do

  • Partner with customers, helping them understand the full scope of information available and make informed decisions about their security program
  • Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions
  • Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer
  • Leverage your deep knowledge and experience to ask the right questions to customers and provide advice to advance the maturity of their security program
  • Identify, scope, and manage ongoing customer incidents, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security
  • Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats 
  • Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities
  • Participate in an on-call rotation with the Incident Handling team to ensure customers are fully supported.

What You'll Bring

  • Experience working in a Security Operations Center (SOC) or similar
  • Experience working within high-pressure environments or with high-value customers
  • Technical proficiency in Information Security controls, specifically system-level controls
  • Technical proficiency and/or broad expertise with IT/network controls
  • Experience with Endpoint Detection & Response (EDR) tools
  • Digital Forensics and Incident Response (DFIR) experience
  • Experience with speaking at conferences and/or research-driven reports

Targeted base salary range: $115,000 - $125,000 + bonus eligibility and equity depending on experience

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of Downtown Denver one block from Union Station. We provide an RTD pass and you have access to 100's of restaurants and events.

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

How does the company support your career growth?

Having an employer that allows me to further my education and expertise in cyber security is invaluable to my long-term goals. Red Canary offers me opportunities to earn new certificates and promotes open communication throughout the company’s extraordinary talent.

Jazmine

Customer Success Manager

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend

Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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