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Senior Email Delivery Consultant

| Greater Denver Area

The Senior Email Delivery Consultant gives our customers the tools and assistance needed to improve their email deliverability. You will identify and analyze delivery issues while educating customers on email best practices to help prevent further occurrences. You will be mastering your skill set with an in depth understanding of all SendGrid products, email delivery best practices and email infrastructure.

What You’ll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Provide deliverability support and best practice education to customers
  • Consult with customers and provide guidance on delivery topics including email authentication, abuse complaints, send strategy, segmentation, IP allocation, warm-up, reputation monitoring and integration with the SendGrid platform
  • Monitor customers’ performance using internal metrics and 3rd-party delivery tools
  • Manage delivery escalation and provide timely responses through salesforce
  • Compile delivery data into account assessments including Email Delivery Reports (EDR)
  • Alert customers to potential problems and provide strategies to manage reputation
  • Investigate and address email delivery problems with specific ISPs and mailbox providers
  • Review customer configuration and practices and make suggestions on how to improve delivery through changes in infrastructure, server optimization, and policies
  • Work with marketing to generate blogs and webinars to drive thought leadership within the email industry
  • Build strong industry relationships through MAAWG and other relevant industry associations that will enable SendGrid to develop a leadership position in our industry

About You

  • Typically requires 4-5 years of relevant experience and/or in large scale email operations (mailbox provider, ESP, or marketing manager)
  • Minimum 2 years experience in a customer-facing consultative role
  • High technical aptitude, motivated and goal-oriented
  • Skilled in Excel, MySQL, Splunk and Hadoop
  • A passion for customers and problem solving
  • Experience using 3rd-party delivery tools (ReturnPath, eDataSource, Litmus, Email On-Acid)
  • 4 year degree
  • Persuasive - Bring others to their point of view using logic, data, and emotion. Have a formal process and framework by which to make qualitative and quantitative points, not just using emotional appeals
  • Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
  • Self Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
  • Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
  • Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals

About SendGrid

Founded in 2009, SendGrid built its reputation solving a key pain point of delivering transactional emails that respond to customer behavior (purchase receipts, order confirmations, password resets, etc.). In 2015, SendGrid expanded the platform into marketing email use cases, enabling customers to have one platform for both transactional and marketing email. We deliver over 40 billion emails a month for customers like Airbnb, Spotify, and Yelp.

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