Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

25%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a member of the Global Business Resilience organization, the Senior Director of Strategic Resilience is responsible for driving strategic initiatives to strengthen the disaster recovery and resilience capabilities across FIS products and services. Up-leveling the end-to-end resilience program, accounting for interactivity and cross-domain dependencies, identifying and prioritizing all relevant KPIs, and streamlining best-in-practice processes to scale with our rapidly growing and continuously evolving business.

What you will be doing

• Work with the Business Continuity team to institute a Product/Service Impact Assessment process as part of the annual DR program cycle

• Partner with CIO organization to develop technical recovery design guidelines to ensure the service resiliency for service design, build, and stabilization stages of the Software Development Life Cycle, with a focus on high service availability and better alignment with the product/service’s Recovery Time Objective (RTO) and Recovery Point Objective (RPO)

• Drive projects to advance organizational technology standards from technology component standards to design standards including developing technology standard reference architectures and requirements to help resolve critical recovery gaps for critical services

• Introduce program enhancements to the GBR process that work to strengthen the quality and accuracy in which application and service criticality is determined by business and technology owners

• Own the process and lead the Recovery Capability Alignment process i.e. document  interdependencies (business process to app or app to app), ensure mismatched requirements are resolved via management and funding of special DR/resiliency projects and/or brought to the appropriate governing committee for a risk exception

• Drive resiliency across the organization into change management practices, new product/service architectural design, technology selection and implementation, etc.

• Partner with Crisis Management to design and regularly test Data Center down and other crisis scenarios and champion special resiliency projects, as needed

• Drive standardized recovery strategies by category/tier

• Enhance DR program requirements to strengthen the use of activation testing over functional and tabletop testing, including documenting and publishing clear direction to recovery requirements for each criticality tier

• Ensure transparency of program contribution, (goals, wins and risks) through reporting, providing superior service, and collaboration (soliciting stakeholder issues, expectations, requirements, and ideas) increasing confidence in resilience program

• Maximize efficiency and productivity through extensive analysis of processes and performance, recommending and implementing solutions for improvement when necessary

• Determine the critical path for project deliverables and coordinate cross-team efforts to complete projects as efficiently as possible

• Ensure preparation and the approval for project cost analysis, schedule, and technical baselines, and participates in documented, timely baseline change control

• Revise and/or formulate policies and promote their implementation

• Evaluate overall performance by gathering, analyzing and interpreting data and metrics

• Champion data-driven, continuous improvement efforts, in a solutions-oriented environment.

What you bring:

• Master’s Degree in Computer Science, Engineering or related field

• 5+ years work experience within an IT department

• 5+ years working knowledge of critical business functions, process, products and services

• Strong understanding of ITDR, ITIL, ITSM practices and processes

• Proven ability to work at all levels of the organization

• Expert in MS Office tool suite

• Good understanding of Application/System architectures from development perspective

• Strong presentation skills and the ability to bring data to life

• Excellent program/project management skills

• Capable of developing strong and cooperative inter-departmental partnerships for joint actions and/or projects

• Ability to assess business and financial impacts for critical business and technology functions and identify acceptable recovery time objectives and recovery point objectives for all products/services

• Ability to create and implement related ITDR standards and procedures

• In-depth risk assessment and solution management skills – strong problem solver

• Strong communication skills with the ability to facilitate meetings and influence decision making

• Strong analytical skills needed to identify business process improvement, separate key issues, consider alternatives or multiple solutions, and effectively make recommendations

• Cybersecurity expertise, experience and certifications preferred

Added bonus if you have:

• Cybersecurity expertise, experience and certifications preferred

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.