Senior Director of Services PMO - Remote (Nationwide) at Workiva
The Senior Director of Services PMO is responsible for the management and direction of the Services Program Management Office (PMO), which ensures all service delivery meets Workiva goals and requirements. Reporting to the VP of Global Services, this person will develop, implement, and continually improve project management methodologies, standards, and tools. This person will be responsible for coaching and managing a team of project/program/engagement managers.
What You'll Do
Organization Direction: Responsible for the direction of PMO
Establish the PMO as the center of excellence for services project/program management best practices, including methodologies, standards and tools
Scale and evolve the PMO to meet growing and changing business needs
Practice development of the full life cycle of project/program management, from project planning, initiation, resourcing and execution to monitoring, control and completion
Set PMO goals and performance targets that clearly outline the teams short and long term objectives, milestones, and metrics
Oversee completion of project tasks and artifacts, manages conflicts within the group, and escalates risks/issues, as needed
Create and maintain relationships with business partners, technology partners, and with cross functional teams
People Management: Responsible for ensuring the growth and development of the PMO team
Provide work direction, coaching, and performance feedback to team members, while establishing and maintaining a positive, constructive relationship with customers, partners, and other stakeholders
Establish the PMO organization structure and maintain the team by recruiting, selecting, orienting, and training team managers
Oversee the delegation of work to Project Managers, Program Managers, and Engagement Managers
Identify and develop team members for growth and future leadership opportunities
Fosters growth within teams with a focus on Customer First through goal setting strategies
Create and analyze metrics that monitor team performance
Collaborate closely with subject matter experts in the development and delivery of services to ensure customer needs are identified and met
What You'll Need
Undergraduate Degree or equivalent combination of education and experience in a related field.
Excellent verbal, written, and interpersonal communication skills
Self-motivated with strong propensity for action, results and continuous improvement
The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary
Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
Structured approach to leading and managing change within the direct team, with cross-functional teams, and with customers.
Strong business acumen, with a focus on world-class customer service
Strong background and experience involved in technical implementations and technical service delivery
Expert-level knowledge and demonstrated achievement in driving project and change management and associated methodologies, techniques, processes and approaches
8+ years of experience in driving a variety of complex, customer facing, projects and programs
5+ years of experience leading project/program organization
Experience working in a cloud environment
SaaS background preferred
Professional certification in project/program management a plus
Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and functional units
Less than 50%
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.
How You'll Be Rewarded
Base Pay Range in Colorado: $169,000 - $213,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better ways.
- Inclusion: Support a diverse community where we all belong.
- Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].