Denver, CO — We are Artifact Uprising, a hyper growth company focused on superior quality, technology and elevated design. We are redefining the way a new generation of consumer brings their photos off their device and into their life. Our products have been featured and used by Oprah, Brene Brown, Joy Cho, Goop, Vogue and In Style. But we are just getting started. We attribute our success to a workplace that empowers its people to tackle tough problems, move fast and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Although we’re already an Inc 5000 fastest growing companies, we are searching for a Sr. Director of Operations who can help take us to the top 500 of this list. If this role is for you, you’ve dreamed of the opportunity to roll up your sleeves and take a profitable, growing company to next level of scale by shoring up their production operations, logistics, and customer service. Operational inefficiencies drive you crazy, and you are always hunting the latest tool, process or training that can make your team and your partners better, faster and more efficient. You take pride in the quality of products that are made under your watch and strive to have 0% product defect rates. You are innovative, and you love to find creative ways to reduce SLA times and source unique materials. Your focus on inventory management and forecasting is obsessive. Finally, you believe that exceptional customer service is a key cornerstone to success. That every interaction with a customer should have them so blown away they want to tell the world that they would never shop anywhere else. At the core of it all, you want to help create a concierge experience from end to end to turn shoppers into lifetime advocates for the brand.

About You

• You’ve had previous experience overseeing logistics, operations and customer service teams.
• You have a proven track record of improving operational efficiencies and manufacturing defects for a scaling company.
• You’ve worked hands-on with product and engineering teams to implement new technology.
• systems to manage inventory, improve logistics, decrease customer inquiry response and solution times.
• You’ve run RFP processes and led large scale renegotiations to successfully reduce costs with partners.
• You are familiar with bin, lean and other manufacturing systems and have implemented them successfully with external partners.
• You’ve taken a company from vision through implementation to increase customer transparency into order status for a retail company.
• You’ve overhauled a companies logistics to improve shipping efficiencies and reduce time to home.

Success Metrics for this Role

• Reduce product defects to 1% by end of 2020.
• Improve production and customer service to a place where we can implement 100% Satisfaction Guarantee.
• Implement accurate order status information for 100% of ordered items so customers can see where their product is at any time.
• Solve the customer experience problem of high shipping costs.
• Establish manufacturing redundancy across product lines and ensure we are working with the best partners for shipping optimization.
• Reduce cogs by 5%+
• Establish a game plan for how to ensure we can scale our production to keep up with 40%+ growth rates.
• Establish new operational efficiencies to deliver as good or better CX experience without scaling headcount substantially.
• Establish 24/7 customer service and implement new channels of contact for customers.
• Cut first response time and total resolution time in ½.
• Reduce manufacturing times and improve efficiencies to gain 1-2 days in cutoff for holiday deadlines.
• Establish better long term supply chains for inventory needs.

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.

Job Perks

Health, vision and dental insurance for families, flexible vacation policy, gym reimbursement, 401(k) matching and commuter benefits.

Why Artifact Uprising?

Creative Freedom

We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Interested in this position?

Tell us why you want to work at Artifact Uprising and what we should know about you.