Senior Customer Support Engineer
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the role:
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
A technical minded individual with strong troubleshooting skills to be part of our dynamic technical support team. Not only will you be able to help our customers resolve technically complex issues, but you will also be working closely with the Engineering, Sales Engineering and other cross functional teams to provide feedback for improving the quality and reliability of our product.
This is a full time position that is 100% remote or in any of our US offices.
- Provide timely troubleshooting and resolution for customer product tickets.
- Resolves customer inquiries and issues on time, professionally and with a positive attitude.
- Manage the customer relationship with respect to support tickets.
- Develop, tests and document workarounds for product tickets reported.
- Communicate with engineering to report and investigate customer issues
- Contribute solutions to the knowledgebase
- Collaborate and provide guidance, and training to less experienced team members.
- Database experience knowledge of security, performance tuning, backup & recovery, and database query.
- Unix or Linux OS experience
- Application development or support experience
- Flexibility to work multiple shifts
- Excellent analytical, problem solving, oral and written communication skills
- Excellent strategic thinking skills and interpersonal skills
- Proactive anticipation skills to prevent potential customer issues.
- Positive attitude that leads toward successful outcomes.
Nice-to-haves:
- A well-developed track record with database knowledge.
- Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications & Snowflake Certifications
- Independent, self-motivated, and quick learner
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours and fun team building activities
- Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
- Commuter benefits to help with transit and parking costs
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
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