Senior Customer Success Manager

| Greater Denver Area

Job Title: Customer Success Manager

Location: Denver, CO

Function: Customer Success

Position Type: Regular, Full-Time

Position Level: Experienced

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

We are looking for a motivated individual with some Customer Success experience striving to grow within an organization. As the Customer Success Manager at Xactly Corporation, you'll be responsible for developing and fostering strong relationships with a portfolio of customer accounts. The Customer Success Manager will be a trusted advisor to our key stakeholders to allow the full potential of their investment in Xactly's solutions to be realized while looking for new opportunities to grow the customer footprint.

We see Customer Success as a key differentiator for our business. Customer Success is the intersection between Product and our customers. As Customer Success Managers we are the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Xactly user.

We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly's overall customer satisfaction. You will proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame. The CSM will leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer's business needs.

THE TEAM

Xactly's Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We're a tight-knit and dynamic team of customer-centric product experts.

We build relationships that are all about our customers' success. We do that by understanding the unique differences between the business, goals, and by tailoring our strategy of engagement. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customer's objectives so we can serve as consultative experts.

The Skill Set

  • Bachelor's degree required
  • 6+ years account management/customer success/sales experience required
  • Enterprise software experience - SaaS experience a plus
  • Proficient communicator (verbal, written and presentation skills)
  • Must be able to manage multiple objectives at one time
  • Experience working with executive level personnel is helpful

WITHIN ONE MONTH, YOU'LL:

  • Get your bearings and begin to build a strong foundation, upon which to grow
  • Complete the Customer Success Onboarding and Sales Bootcamp
  • Gain a strong understanding of Xactly's Suite of Products and how Customer Success aligns within the company
  • Work closely with your colleagues shadowing customer conversations and activities
  • Be assigned to a portfolio of accounts
  • Begin to engage with this portfolio of accounts

WITHIN THREE MONTHS, YOU'LL:

  • Have a strong understanding of how a CSM works with their customer base
  • Have introduced yourself to your entire portfolio of accounts
  • Touch base regularly through emails and meetings with your portfolio of accounts
  • Continue to learn and understand the product and internal processes

WITHIN SIX MONTHS, YOU'LL:

  • Begin to schedule QBR focused discussions with your account base (onsite or web)

WITHIN TWELVE MONTHS, YOU'LL:

  • At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

BENEFITS AND PERKS

  • Flexible Time Off (FTO)
  • Comprehensive Insurance Coverage (including pet insurance!)
  • Tuition Reimbursement
  • XactlyFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
  • Access to Corporate Discounts
  • Parking & Commuter Benefits
  • Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
  • End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
  • 401(k) Retirement Savings Plan & Employer Match

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. Our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our products allow organizations to make better strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success and we are committed to upholding by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • SalesforceCRM

Location

In the heart of downtown Denver, Xactly is currently on floors 16 & 17 in the chase building with picturesque mountain views and a Starbucks on site!

An Insider's view of Xactly Corp

What's something quirky about your company?

We have a company-wide Lipsync battle with a custom trophy for the winning team. We also celebrate Halloween globally with department costume contest which gets pretty competitive.

Sarah Dunn

Commercial Account Executive

How has your career grown since starting at the company?

I've been able to not only complete my daily duties but also participate in cross-functional projects. Also, I've grown by initiating and owning global events for XactlyOne, our philanthropic organization. Lots of room to grow personally and professionally.

Nick Reinhard

Configuration Consultant

What are Xactly Corp Perks + Benefits

Xactly Corp Benefits Overview

Xactly provides amazing benefits from your typical medical, dental to PET INSURANCE! A fan favorite is FTO (Flexible Time Off) where employees are not tied to a fixed number of paid days off!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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