Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form.

Job Summary

As the Senior Customer Experience Business Manager within the WW Support and Services organization, you will be responsible for creating an end to end customer journey based experience model partnering with key stakeholders. You will grow our cloud communities for advisory boards and panels with our customer and partners and you will be an integral piece in alignment with the Cloud Data Services organization across all CX functions. This is a critical role in growing our new buyer communities and modeling CX for our cloud based business.

• Essential Functions:
• Act as the liaison and CX Business Manager for the Cloud Data Services organization, funneling Customer Experience insights representing the cloud services-based customer journey.
• Deliver Insights to Action across all CX based programs, through surveys, panels and advisory boards.
• Build a stakeholder community of advocates within the business functions to ensure alignment of CX from incubation to adoption of various strategy and services roll outs.
• Grow a team of cloud focused customer and partner advisors, advocates and reference customers who will boldly share their use cases and encourage buyers to innovate through the cloud.
• With cross-functional input, build the agendas for the cloud track advisory meetings. Coordinate sessions and content objectives with presenters.
• Manage a virtual council forum for ongoing collaboration, problem-solving and suggestions for improvements/innovation.
• Support the creation of new and/or improved products and services by providing market feedback to department leadership and research team.

Job Requirements

• Superior customer experience and advocacy ethic
• Strong relationship building skills
• Preferred Background in WW Support and Services Organization
• Background or education on industry cloud transitions
• Prior Customer Experience and advisory board background preferred.
• Broad understanding of NetApp’s products and services
• Diverse Background in cloud based technologies, ITaaS, PaaS and Cloud Operational Models
• Strong analytical and presentation skills, detailed oriented, and ability to work cross-functionally at senior levels of NetApp and customers
• Ability to function in a fast paced, dynamic environment with competing priorities.
• Demonstrated ability to have completed multiple, complex technical projects
• Track record in working with customers and/or market intelligence techniques.

Education

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent combination of applicable education/certifications/training and relevant professional experience.

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  

Join us and see what empowerment can do.