Matillion
Denver, CO
Remote

Senior Customer Advocacy Manager

| Greater Denver Area | Remote
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Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor.

Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions.

As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communities. We are looking for people to join Matillion who share our integrity, drive and passion.

We are now looking to add a Senior Customer Advocacy Manager to #TeamGreen based in the US. Our US HQ is in Denver but we are happy for this person to sit remotely.

As our Sr. Customer Advocacy Manager, your focus is to help drive increased efficiencies in landing, expanding and retaining customers by capturing and highlighting the success of customers across external and internal channels, communities, influencers, and analysts.
You will have a tight pulse on our happiest of customers, build lasting relationships and have creative ideas for recruiting and catalyzing engagement of our customer base. A key responsibility of this role is the management of Matillion’s reference program, focussed on accelerating the sales cycle and supporting the public voice of the customer in Thought Leadership and PR activities. This role also includes responsibility for the creation and evangelism of customer success through videos, written case studies, speaking opportunities, and blogs.

You will work closely with the global Customer Success, Community, Sales and PR and content teams to identify references, build strong customer relationships and drive interactions that surface key business value oriented use cases and outcomes. You will equip sales, demand, PR, content, and product teams to use customer insights to create and optimize customer programs, identify problems, and implement strategies to accelerate expansion and retention.

What you will be doing;

Customer Advocacy and Customer Marketing

  • Manage the customer reference program to ID, recruit, and match customer advocates for both public and confidential requests such as sales team reference requests, analyst interviews, marketing customer engagement requests in webinars, blogs, press interviews, conferences and other opportunities
  • Develop a comprehensive database of reference customers and use cases that can be used to directly support sales and marketing activities, PR, thought leadership, analyst relations, and strategic partnerships
  • Partner with Customer Success and partner marketing team to build and execute campaigns to drive retention, education, and advocacy, directly and through partners, within our existing customer base
  • Work cross-functionally to help drive recruiting, activating and developing core advocates in our community and developer relations functions
  • Conduct interviews with strategic reference customers from technical user to C-level to support Matillion’s Customer Advisory Board program
  • Build a strong portfolio of customer use cases, success stories and content to be used by marketing to create customer assets including customer videos, written case studies, sales materials, etc
  • Create and manage a speaker bureau to support engagement at major industry events, press and thought leadership opportunities
  • Create programs to drive public customer voice through online reviews and engagement on sites like Gartner, G2, TrustRadius, AWS Marketplace etc.
  • Set and report on regular metrics around program impact

What we are looking for;

  • 5+ years experience in enterprise B2B SaaS customer advocacy/marketing programs required
  • Experience in customer programs, working with fortune 1000 organization across industries and geographies required
  • Experience in building strong working relationships both internally and externally, quickly establishing trust and credibility, particularly with senior executives in large strategic customer accounts
  • Problem solver who is proactive, analytical, and innovative in approaching customers and capturing stories
  • Insatiable desire to continually innovate with your marketing colleagues around customer lifecycle marketing, advocacy marketing, demand generation, customer marketing, and/or campaign development
  • Ownership mentality and proven ability to meet deadlines, work collaboratively with others, and ensure high quality deliverables
  • Strong project management skills and ability to use data to guide decision-making
  • Actively and effectively participates and collaborates across teams to achieve business goals
  • Strong written and oral communication skills
  • Ability to respond rapidly to sales request and support deals and deadlines when required
  • Experienced in writing and developing enterprise software customer case study assets 
  • Experience with leading customer marketing tools preferred
  • Familiarity with marketing and sales tools like Marketo, Salesloft, DemandBase and Salesforce
  • Bachelor's Degree in a related field

Personal Capabilities

  • Ability to work in a fast-paced, scale-up business environment 
  • Bias for action, willing to make decisions and act quickly
  • Proven ability to think and work strategically, while driving rapid execution including personally contributing key deliverables
  • Demonstrated ability to build and maintain relationships across content, web, engineering, and demand generation teams

#LI-Remote

Find out more about Matillion and our core company values.

Our Benefits
- A truly flexible & remote working culture
- A culture that promotes work-life balance
- Company Equity
- Access to mental health support
- 15 days PTO that increases to 25 after 12 months of service
- 5 days paid volunteering leave
- Health insurance
- Life insurance
- 401K
- Career development with monthly "hackdays" and access to a Udemy account
& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.
Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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Where we are

Our company is in a great area with plenty of bars and restaurants. Plus, the office is easy to get to with various train and bus stops being close by

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • SpringFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Matillion Perks + Benefits

Matillion Benefits Overview

At Matillion, we care about our people and our communities. We invest in our employees by rewarding all
permanent Matillioners in both the UK and the US with a whole host of rewards and benefits. When we say
our team is our most important asset, we mean it. Our benefits include company equity, flexible working, generous leave, volunteering days, private healthcare, 401K to name but a few.

Culture
Volunteer in local community
We offer 5 days volunteer leave per year for each team member.
Partners with Nonprofits
Matillion partners with Brent's Place in Denver and Wood Street Mission in Manchester.
Friends outside of work
Eat lunch together
Intracompany committees
We have recently launched a new initiative called Matillion Together, where a group of Matillioners come together and focus on diversity and inclusion strategies.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
We have invested this year significantly into our talent acquisition efforts and having established Matillion Together, we use MindGym which is a UK external company for our training.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We have made a conscious effort this year to partner with external organisations and recruitment agencies that focus on getting Women into Tech including into our Engineering and Sales teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA contributions are directly deducted from your payroll. This is used for pre-tax dollars to pay for out-of-pocket healthcare.
Disability Insurance
Dental Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Vision Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Health Insurance Benefits
Matillion pays 100% of our team members health insurance and 80% of their family members
Life Insurance
Life insurance is equal to 4 times an employee's annual base salary.
Wellness Programs
Everyone at Matillion get's access to HeadSpace and has their own personal account.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions with more and more roles becoming fully remote. We offer at least 2 days a week from home outside of Covid times
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Adoption Assistance
Matillion provides 12 weeks full pay for the primary caretaker and 4 weeks full pay for the secondary caretaker. There is additional options for extended unpaid leave too.
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We offer 15 days PTO at Matillion and after 12 months of service, this increases to 25 days.
Paid Volunteer Time
Our employees receive 5 days per year of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company. You can also take an additional 4 weeks unpaid at this time too.
Paid Holidays
Paid Sick Days
Matillion offers a standard sick leave and additional sick leave; - Standard - up to 40 hours per year - Additional - after 3 months of service, you will be given 3 weeks
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Matillion hosts an annual Super All Hands event where everyone's travel, expenses and hotels is paid to attend.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Matillion offers team members professional development opportunities like Onsite training courses alongside a UDEMY license. The ability to attend job related conferences and seminars is available.
Diversity Program
Lunch and learns
Various departments and teams host lunch and learn meetings at different times of the month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Matillion has 'DEAL' (drop everything and learn) Wednesday once per month alongside a Hack Day on the last Friday of every month where the team are encouraged to set aside time for their own learning.
Online course subscriptions available
Paid industry certifications
Matillion allows team members to complete certain certifications and if passed first time, can be reimbursed.

An Insider's view of Matillion

How would you describe the company’s work-life balance?

At Matillion, we work really hard. It's not easy building a high growth tech business but we're encouraged to work flexibly to incorporate exercise, walks, anything we need to our days. You can flex your schedule to fit what's going on in your life and it's so nice you can do it when needed.

Nicola

Talent Acquisition Manager

What's the biggest problem your team is solving?

We are focused on helping customers derive more value from their data.
The most data-driven companies in the world are turning to our cloud data warehouse partners to work with more of their data than ever before, but they need an intuitive way to get their data into the right format - this is where our team comes in.

Joe Yesunas

Director, Commercial Sales

How has your career grown since starting at the company?

I joined Matillion as an SDR soon after graduating and have grown exponentially over the past 2.5 years. Not only have I been promoted twice since starting, but I've been given the opportunity to take on responsibilities beyond the traditional scope of my roles to help hone my leadership skills and cross-departmental understanding of business.

Dan

Senior Commercial Account Executive

How do your team's ideas influence the company's direction?

We believe across Matillion that the best ideas come from our team. We have regular ideation sessions, open forums and a platform to share ideas and feedback. Some great initiatives have come out of this.Our Better Together charity and well-being event was a huge success, as was the creation of a DEI team run by volunteers from across Matillion.

Vicki

VP People Ops

What makes someone successful on your team?

A successful Matillioner cares about the team and their colleagues, first and foremost. They show empathy and pitch in to help when it's needed, even if it is not their role. In addition, the most successful people at Matillion can both think AND do. They think in terms of the "art of the possible" and at the same time create and execute short-term

Sonya

Senior Director, Demand Generation

Jobs at Matillion
20

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Recruiter - Sales

Matillion
Greater Denver Area
1 day ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Enterprise Sales Engineer

Matillion
Remote
2 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Executive Assistant to the CRO

Matillion
Greater Denver Area
2 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Enterprise Account Executive - West Coast

Matillion
Remote
3 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Director of Growth

Matillion
Greater Denver Area
3 days ago
+54
As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communities. We are looking for people to join Matillion who share our integrity, drive and passion.

Director of Product Marketing

Matillion
Remote
3 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Global Payroll and Benefits Manager

Matillion
Greater Denver Area
4 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Office Manager

Matillion
Greater Denver Area
4 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Field Marketing Manager

Matillion
Greater Denver Area
5 days ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Technology Alliances Manager

Matillion
Greater Denver Area
6 days ago
+54
As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communities. We are looking for people to join Matillion who share our integrity, drive and passion.

GSI Strategic Alliances Director

Matillion
Greater Denver Area
1 week ago
+54
The Director of Global SIs will work with large partner organizations such as Deloitte, Accenture, and others to extend our reach into Enterprise customers, grow revenue, and enhance services delivery. This is a critical role within the Matillion, and will require cross-functional leadership skills to work with Matillion Executive Leadership, Sales, Support, Services, and Product teams.

Senior Customer Success Manager

Matillion
Greater Denver Area
1 week ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Business Development Representative

Matillion
Greater Denver Area
1 week ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Senior Customer Advocacy Manager

Matillion
Greater Denver Area
1 week ago
+54
As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communities. We are looking for people to join Matillion who share our integrity, drive and passion.

Program Manager - GTM

Matillion
Greater Denver Area
2 weeks ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Enterprise Account Executive - East Coast

Matillion
Remote
2 weeks ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Enterprise Account Executive - Central US

Matillion
Remote
2 weeks ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Solution Architect - DevOps

Matillion
Greater Denver Area
2 weeks ago
+54
What you will be doing; Customer Infrastructure management Assisting customers on standard and bespoke Matillion setup & maintenance, for example Marketplace, Private Image Builds, CloudFormation etc Normally over email / Zoom / WebEx / GoToMeeting or similar, but sometimes also on customer site Advising customers on best practices for their cloud infrastructure with respect to Matillion Hosting such meetings with customer DevOps specialists

Sales Development Representative

Matillion
Greater Denver Area
3 weeks ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are

Commercial Account Executive

Matillion
Greater Denver Area
3 weeks ago
+54
Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions. As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are