Who is Return Path?Return Path is the expert in deliverability. Every day, our customers trust our data and insights to help them optimize their email marketing. Partnered with best-in-class email service providers, we help marketers take their email programs to the next level by driving more response and increasing revenue.
At Return Path, we know email.
Through the Return Path Data Exchange, we've brought together the world's most comprehensive source of data from the email ecosystem. We partner with more than 70 providers of mailbox and security solutions, covering 2.5 billion inboxes-approximately 70 percent of the worldwide total. Also feeding into this data platform is our consumer network of more than 2 million consumers, delivering unparalleled insight into user behavior, brand affinity, and consumer preferences.
Once you're an employee here, this is a place where you'll be challenged, inspired, rewarded, and transformed.
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The Impact You'll Have at Return Path
Do you have a strong sense for justice? Do you enjoy analytical problem solving? Do T.V. shows like CSI and Criminal Minds get your blood pumping? Do you thrive in a fast paced and exciting environment?
If so, the innovative Email Certification program at Return Path is looking for a Senior Compliance Analyst. We certify the best email senders in the world, and this role is responsible for maintaining the quality and security of our program by analyzing oodles of data to figure out who is skirting our thresholds or who has been hacked, versus who is an all star sender and deserves to be Certified. The bottom line is it's your job to let the good guys in and keep the bad guys out.
Responsibilities:

• Focus on long-term Certification Compliance needs with a strategic mindset
• Mentor Compliance Analysts in technical projects and manage day-to-day activities of junior analysts
• Manage Compliance projects by leading a team, establishing timelines, assigning tasks, establishing quality control checks, and communicating progress
• Work with multiple cross-functional teams for decision driven projects
• Assist various groups in resolving customer Certification problems while strengthening internal relations as it relates to Compliance
• Provide actionable and insightful recommendations from exploratory data analysis, trend analysis and predictive modeling
• Collaborate across groups to communicate program initiatives and strategy
• Conduct in-depth investigations, reviews, and audits into member email sending practices to ensure adherence to program standards
• Investigate and resolve client security breaches, which may include incident identification and containment, triggering vulnerability scans, performing incident response and providing consultative remediation recommendations
• Provide in-depth analysis of performance quality measurements, to ensure program is continuously improving
• Propose security controls to ensure the quality of the security alert suite used to detect compromises based on researched intelligence
• Promote email security to customers via publication of security white papers, blog posts, knowledge articles
• Work closely with product and development teams to improve certification criteria and policies
• Provide exceptional customer service support to internal and external customers by addressing Tier 2 and 3 program inquiries and incidents

What does it take to be successful in this role?

• 5+ years of work experience in an analytic, data driven customer service support environment or other as applicable – College degree preferred
• Experience with fraud or abuse investigations
• Experience with large scale email campaigns
• Ability to maintain professional, positive demeanor in high pressure circumstances
• Excellent time management and prioritization skills
• Adaptability and flexibility to change gears and address a variety of issues quickly
• Superb written and verbal communication skills
• Ability to look creatively at the big picture, to follow trends beyond obvious attributes
• Initiative to challenge the status quo, and to act on observations and instinct
• Collaborative mindset – a track record of success in a team environment with demonstrated service, analytic, and troubleshooting skills
• Demonstrated mastery of Microsoft Excel and/or Google Sheets
• Proficiency with Microsoft Office and Internet/Web-based Applications
• Basic DNS and SMTP troubleshooting
• High comfort level with negotiating "big data" environments (millions+ datapoints)
• Familiarity with Unix/Linux environments, basic shell scripting/text editing
• Perl/php/python/ruby and/or basic SQL skills a plus

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor.
People First
At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.
We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.
Do the right thing
The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom and flexibility to create your ideal experience inside and outside the office.
For more information visit www.returnpath.com
Return Path is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.