Security Learning & Development Specialist

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Zoom is seeking a talented Security Learning & Development Specialist to join our cyber security team. The Security Learning & Development Specialist will develop information security learning deliverables. The individual will identify groups to target for training efforts, content management, and distribute training material using the learning management system. Tracking and reporting reach and effectiveness of training is also a key responsibility. This position reports to the Security Learning & Development Manager.

You will work with subject matter experts across the information technology and cyber security teams to ensure our security learning performance-based objectives are met within each deliverable. Responsibilities include creating, updating, and maintaining blended learning solutions, writing technical documentation, contributing to communications, creating security presentations, and collaborating with security partners.

The Security Learning & Development Specialist should have a passion for developing content and be able to work in a fast-paced environment, stay focused on producing sound learning deliverables while meeting tight deadlines. The L&D Specialist will conduct analyses prior to creating learning solutions. The individual will use the ADDIE methodology and/or similar process to ensure ROI for each learning deliverable.

General Functions And Outcomes

  • Participate in the development of a security learning program for end users using the ADDIE framework to design blended learning solutions.

  • Consult with the business and create customized blended learning solutions to promote security education to internal and external learners.

  • Develop outlines and drafts for review and approval by security leadership and compliance management ensuring that final deliverables meet applicable technical industry and compliance standards.

  • Evaluate training projects to assess effectiveness and impact.

  • Conduct audience analysis to determine learning objectives and methods.

  • Translate security technical process information into user-friendly content.

  • Provide expertise in the creation, implementation and maintenance of appropriate learning

    deliverables to be compliant with applicable technology, regulatory and compliance

    requirements including ISO 27001, SSAE 18 (SOC 2 Type II), and HIPAA.

  • Consult relevant regulatory, information sources and resources, and technical documents, to

    obtain background information and verify pertinent guidelines and regulations governing

    technical documentation deliverables are applied.

  • Manage internal partnerships with business SMEs and Security Performance Management

    team members as responsible for the implementation of security learning deliverables

  • Publishes and archives in the Learning Management System (LMS) online learning solutions,

    assigns training curricula, as well as adds and deletes resources as needed to maintain security

    learning content.

  • Assist in compliance audits working with qualified security assessors, engineers, and

    compliance teams.

  • Make recommendations to management at all levels to ensure that appropriate levels of compliance are maintained.

  • Continuously promote security awareness and work with stakeholders on improving security training.

  • Passion for self-development, seeking to expand knowledge and perform duties outside of expertise in order to develop and diversify skills.

  • Collaborate with cross-functional team members to achieve program success.

Minimum Qualifications

  • Bachelor’s degree in Technical Writing, English, Computer Science or Business Administration or equivalent combination of education and experience

  • 3 or more years of experience in the security training & awareness, compliance governance, risk or cyber security field

  • Knowledge of published security standards (NIST, OWASP, ISO, SOC2)

  • Experience delivering documentation to both technical and non-technical audiences

  • Must be able to effectively communicate with varied company stakeholders utilizing

    excellent verbal and written communication skills

  • Ability to establish credibility and working relationships with a wide range of corporate

    personnel, including operations, management, executive and legal staff as well as external

    personnel, including auditors and customers

  • Organization skills to include the ability to maximize productivity, prioritize projects and

    keep track of security learning deliverables

  • Analytical skills with the ability to research, analyze information and problem-solve to

    reach a meaningful conclusion Preferred

Qualifications

  • Project management experience

  • Experience with PowerPoint or presentation software, graphics, and user design

  • Experience drawing and designing data flow/architectural diagrams, and gantt charts

  • Experience working in video communications, technology, or financial services industry.

  • Security certifications such as SSAP, CSAP, Security+, CISA, CISM, CISSP, GIAC

  • Certification in Change Management, Instructional Design, Talent Development

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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