Seasonal Travel Agent (Part Time) at Pana

| Greater Denver Area
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An Audacious Mission
 
Today, coordinating business travel is complex because of competing interests, opaque industry practices, convoluted systems, and bad software.
 
But we believe that travel is a force-multiplier for growth.
 
Travel connects teams to new and existing co-workers, partners, and customers. It enables new opportunities, produces unexpected collaboration, and shifts perspectives. That’s why we focus daily on making travel more about why you’re going and less about how you’ll get there. 
 
Our mission is to make in-person collaboration effortless.
 
The Role
 
We believe that customer service is the entire business, not just part of the job. We fulfill our mission by hiring the best talent as ambassadors for our brand and the voice of our service. As a part-time and seasonal agent on our travel team, you will help support the thousands of travelers who use Pana everyday by serving as the primary point of contact for our users.
 
You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings. Your work will include regular elbow grease to help improve our supply systems, technology integrations, and content team to deliver the best possible information, options, and experiences to our users. You will also actively participate in making our product better by collecting and effectively communicating user feedback to the rest of the team.
 
Responsibilities
 
  • Take ownership for the Pana user experience.
  • Communicate with members clearly and promptly.
  • Research and book flights, hotels, local transportation, and restaurants.
  • Maintain product quality by vetting material produced by our content team.
  • Take care of your teammates.
 
The Typical Day
 
  • Research, book and manage travel for employees at some of the fastest growing companies in the world.
  • Help companies organize the perfect trip for a candidate's onsite job interview.
  • Battle vendors (probably Frontier) on behalf of our members to recover lost baggage, get trips refunded, etc.
 
Requirements
 
  • Ability to work on a part time and seasonal basis, with the potential of continued employment
  • Authorized to work in the US.
  • Consistent and reliable connection to the internet
  • BA/BS or equivalent experience.
  • A background in one or more of the following: travel industry, customer service, hospitality, or material travel experience.

Note: An offer of employment at Pana is contingent upon passing a background check. This does not include a credit check. All background investigations will be conducted in accordance with the Fair Credit in Reporting Act and other applicable state/local regulations.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in RiNo--Denver's source for galleries, brewpubs, music, and murals. (Huge positive--We have FREE parking!)

An Insider's view of Pana

How would you describe the company’s work-life balance?

Pana really encourages a strong work-life balance. I coach volleyball after work and I don’t feel any kind of pressure to give it up or to work while I’m out of office coaching or traveling with the team. We’re encouraged to spend our personal time on personal endeavors, and that helps me feel really present when I am at work.

Ryan

Sales Development Representative

What's the biggest problem your team is solving?

Right now we’re figuring out how to make trips go smoothly for guest travelers (candidates, medical professionals, etc.) who don’t know what policies they are meant to follow, or have an easy way to pay for/ expense travel costs. Figuring out how to mask the complexity of travel in order to make it super simple is incredibly interesting to tackle.

Kim

Product Manager

How has your career grown since starting at the company?

Pana’s rapid growth has challenged me to learn more and faster than I ever imagined. The projects I’ve helped lead have made me feel like I’m having a real impact on Pana’s future. Everyone at the company shares a common goal and we’re working together to reach it, this has given my work meaning and made me invested in my future with Pana.

Kendall

Implementation Manager

How do your team's ideas influence the company's direction?

We build idea meritocracies, where solutions come from anyone, no matter their title. We have processes, such as our daily Product Forum, where anyone can bring feedback/ideas (with well-justified arguments). We also hire for intellectual honesty—the ability to debate ideas on the merits of their reasoning, not because you want to be right.

Devon

CEO

How does the company support your career growth?

Pana has a really supportive and transparent culture. I’m not only allowed to make mistakes, but when I do, there’s support in place for me to recover and learn from them. We know what the company goals are and this makes it easier to know what to focus on to help achieve them. Plus, there’s always direct feedback about how I can grow with Pana.

Stuart

SE 3 + Team Lead

What are Pana Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
At Pana, we understand life happens. This is why we give our team the flexibility to work from home when necessary.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Pana hosts annual company retreats, and occasional company happy hours.
Stocked Kitchen
Forgot to grab breakfast? In desperate need of a snack? We've got you covered--Pana stocks the essentials, including popular breakfast items and snacks.
Some Meals Provided
We love lunches! Anytime a new team member joins, we provide a week of catered lunches for the entire HQ team!
Parking
We offer free parking!
Pet Friendly
We love dogs!
Relocation Assistance
Professional Development Benefits
Lunch and learns
Pana hosts lunch and learn meetings once per quarter.
Promote from within
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