Seasonal Support Representative – Full-Time

| Greater Boulder Area
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Who We Are:

Since 2001, CampMinder has been creating fast, intuitive, web-based systems to streamline summer camp business operations. The company works with over 900 of the industry’s leading camps, throughout the United States and beyond. Based in Boulder, CO, CampMinder fosters a purpose-led, core values-driven culture and aspires to create “a world where work is fulfilling and life is fun.” For the third year in a row, CampMinder has been recognized as one of Outside Magazine’s Best Places to Work in America and in 2019 was named one of INC. Magazine’s Best Workplaces. Please visit http://www.campminder.com/culture/ for more information.

The Role: 

Our Client Support team members truly help our camp clients and families thrive! Summer camp season is approaching which means it is GO TIME! As a Seasonal Support Representative, you’ll reinforce the team's efforts with the increased volume of calls and emails from our camp families. 

Who You Are:

You’re looking for a summer work experience in Boulder, Colorado where you can apply your strong communication skills, collaborate with an outstanding team, and do meaningful work in the summer camp technology industry. You are passionate about summer camp, inquiries, technology, and helping others via your world-class client support.

What You’ll Bring:

  • An innate desire to be of service to others
  • Excellent written and verbal communication skills
  • Strong critical thinking and multitasking skills
  • An eagerness to quickly learn and engage with our robust software
  • Excitement to successfully collaborate with a team and also problem-solve independently
  • Attention to detail and accuracy 
  • Some prior experience in a fast-pace and high-volume customer support role 
  • The professionalism, tact, and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
  • Willing to work a consistent 40 hours per week for the duration of the summer, including some rotating weekend shifts

Primary Responsibilities:

  • Corresponding with a high volume of camp families via email and over the phone
  • Triaging calls and tickets from camp clients
  • Escalating potential defects within the system 
  • Troubleshooting within the CampMinder system database and the Campanion mobile application 
  • Processing payments and refunds through the CampMinder system
  • Assisting with business development and communications projects as needed
  • Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the CampMinder platforms

Perks of the Role:

  • Excellent opportunity to work at an established tech company
  • Exposure to aspects of a tech company including client relations, product/engineering, communications, and business development
  • Opportunity to showcase your skills firsthand for potential future openings with CampMinder
  • Join a joyful, team-oriented environment that celebrates accomplishments, enjoys boogying down to 80’s pop hits and has a deep love of pizza

Schedule & Hours

  • We are hiring four Seasonal Support positions that will start Tuesday, May 26th. 
    • Two positions will end in July 31st 
    • Two positions will end in mid-August (around August 14th, can be flexible) 
  • Seasonal Support Staff are expected to work 40 hours per week
    • Friday, July 3rd and Saturday, July 4th are not required but available to work if you’d like. 
    • Weekday shift schedules are staggered to cover 7 am- 6 pm MST
    • Weekend shifts are Saturday and/or Sunday 8:00 am - 4:30 pm, working alongside several other full-time Client Support Representatives 
    • You would work 4-5 weekend day shifts over the summer which are flexible to be swapped between seasonal team members. For each weekend day you work, you will be off one day the following week. 
    • Please share any summer obligations you may have during the time commitment in the application questions below. 

This temporary position will include a one-week orientation and training, with ongoing supervision and evaluations (plus plenty of snacks, coffee, jokes, camaraderie, and more!)

If this sounds like a fit, we’d love to see a cover letter sharing how you perfectly align with this seasonal role at CampMinder! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • OmnigraffleDesign
    • SlackManagement
    • CA Agile Central (Rally)Management
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Our office is located in East Boulder, steps from the Boulder Creek Path. The area is well-serviced by public transportation...and food trucks!

An Insider's view of CampMinder

What’s the vibe like in the office?

One of the best things about working at CampMinder is our open and curious vibe. We collectively communicate with all other departments if we have questions, or see different areas that we can improve our clients experience. We have an open door policy that encourages building relationships, which gives me joy every day I come to work.

Jason

Client Support Representative

How do you collaborate with other teams in the company?

In my position, I get the opportunity to work with just about every team at CampMinder on a weekly basis. Whether I'm looking at a puzzling case with our front-line support team or collaborating with our sales team about a potential new client, I love working with my colleagues. Everyone here is a team player and it really makes my day great!

Allison

Client Success Manager

How has your career grown since starting at the company?

From day 1, the expectation was that I bring my best to the table. I am 100% accountable for my product area, I’m expected to solve problems creatively and get help when needed. I have full autonomy. If I want to try something or do something different, I go do it. For me, this is nothing but exciting. I wouldn’t change any of it. I love it.

Ryan

Product Manager

What are CampMinder Perks + Benefits

CampMinder Benefits Overview

CampMinder offers a comprehensive benefits program that includes: a wide variety of insurance plans (medical, dental, vision, and more); company-paid short-term disability, long-term disability, and life insurance; a 401k program with a 4% company match; Trust-Based PTO; paid Parental Leave; and a monthly wellness allowance.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees enrolled in compatible insurance plans may make pre-tax contributions to a Flexible Spending Account (FSA) or Health Savings Account (HSA).
Disability Insurance
Short and long-term disability insurance is 100% paid by CampMinder.
Dental Benefits
CampMinder offers 10 dental plans to choose from to fit your needs. The company makes a monthly contribution toward premium costs based on coverage level.
Vision Benefits
CampMinder offers 4 vision plans to choose from to fit your needs. The company makes a monthly contribution toward premium costs based on coverage level.
Health Insurance Benefits
CampMinder offers 20 medical plans to choose from, including PPO, HDHP, and HMO options. The company makes a monthly contribution toward premium costs based on coverage level.
Life Insurance
Life Insurance is paid 100% by CampMinder.
Pet Insurance
Optional pet insurance available.
Wellness Programs
CampMinder provides weekly seasonal produce deliveries, an on-site meditation room, and a $25/month wellness stipend, among other offerings.
Retirement & Stock Options Benefits
401(K)
401(k) plans are offered through Transamerica. Employees are eligible to begin contributing after their first paycheck.
401(K) Matching
CampMinder matches employee contributions 100% on the first 4% of their salary and contributions are vested immediately.
Performance Bonus
Profit-sharing bonus based on company financial performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Eligible employees may take up to 12 weeks of Parental Leave for a birth, adoption, or foster care placement. Two weeks will be compensated at 100% and 10 weeks will be compensated at 60%.
Flexible Work Schedule
Family Medical Leave
CampMinder offers up to 12 weeks of job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer Trust-Based PTO, meaning there is no formal cap on time that can be taken. This approach relies on candid sharing of wants and needs, taking individual, team, and business needs into account.
Generous PTO
Paid Holidays
CampMinder offers all employees paid time off to observe eight major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
CampMinder keeps a rotating local beer on tap.
Casual Dress
Commuter Benefits
Through a partnership with WageWorks, CampMinder allows employees to pay for commuting expenses, including qualified transit passes, through pretax payroll deductions, saving employees between 25-40%.
Company Outings
We plan regular opportunities to have fun together. Some examples this year include, a holiday party at a local brewery, an outing to Punch Bowl Social, & an end-of-summer celebration at Boulder Res.
Stocked Kitchen
CampMinder offers coffee, tea, snacks, and fresh local produce to all employees.
Happy Hours
CampMinder hosts an all staff, on-site happy hour following our quarterly meetings.
Parking
CampMinder offers ample on-site parking in our lot, as well as bike racks if you prefer the two-wheel mode of transportation.
Pet Friendly
Don't want to leave your fur baby at home? That's great, because we welcome dogs at CampMinder! We also offer pet insurance.
Fitness Subsidies
CampMinder offers a $300 annual allowance ($25/month) that can be used toward a variety of wellness-related purchases like race registration, yoga, wearable devices, massages, gym memberships, & more.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
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