Sales: Part-Time Weekend Customer Support Representative

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

This is a part time weekend position eligible for a bonus structure. This is a remote (Denver based) work from home position. You must be available to work Friday, Saturdays and Sundays 7:30 am - 6:30 pm (30 hours) and live in the Denver metro area. 

As a Customer Support Representative with GigSmart you will be responsible for sourcing, screening and scheduling workers for jobs offered through our unique staffing solution. You will do this by providing inbound and outbound customer service. Our Customer Support Representative will be enthusiastic, motivated and willing to think outside of the box to solve challenges. The Customer Support Representative plays a key role in achieving our ambitious growth objectives and must be goal oriented.

Job DescriptionResponsibilities

  • Conduct introductory calls with new worker prospects and present GigSmart’s value proposition
  • Drive job fill rate by sourcing workers for open jobs to optimize utilization and meet or exceed client requirements
  • Assist workers in the development of a professional worker profile on our platform, ultimately helping workers find temporary work
  • Conduct a thorough vetting process for new workers to build up a pipeline of readily available, reliable workers
  • Identify top workers in each geographic market
  • Drive increased worker engagement on our platform through effective questions, conversations and ongoing relationship management
  • Verify the accuracy and validity of customer service concerns / requests
  • Collaborate with the sales team daily to drive job completion
  • Accurately enter, update, and maintain worker information and keep comprehensive and up-to-date contact information daily in our CRM system
  • Give excellent customer service to each contact
  • Produce high activity daily via phone, email, and text messaging (100+ daily)

Skills and Competencies

  • 1+ year of customer service experience
  • Proficient with Hubspot or a similar CRM
  • Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment
  • You have an unwavering positive attitude, strong drive for results, and can easily handle ambiguity
  • This is a part time weekend position eligible for a bonus structure. This is a remote (Denver based) work from home position. You must be available to work Fridays, Saturdays and Sundays 7:30 am - 6:30 pm (30 hours) and live in the Denver metro area. 

Education Requirements

  • Bachelor's Degree or equivalent professional experience

Expectations of a GigSmart Employee

  • Be positive
  • Work hard
  • Innovate
  • Have passion
  • Continue to learn
  • Exceed expectations
  • Collaborate
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • React NativeFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • TrelloManagement
    • GitLabManagement
    • WordpressCMS
    • HubSpotCRM
    • Constant ContactEmail
    • SendGridEmail
    • ZoomInfoLead Gen

Location

Our amazing downtown office isn't being used much during COVID-19. When it's safe to reopen, we'll welcome our team back with plenty of snacks!

An Insider's view of GigSmart

What’s the vibe like in the office?

My transition into working from home has been smooth and comfortable. While we aren't in the office, I still feel really connected to my team. We have been able to continue to focus on our individual goals and tasks with GigSmart’s success in mind. I am thankful GigSmart has given me the ability to continue working safely during this time.

Landon

Client Success Representative

What kinds of technical challenges do you and your team face?

Our small and growing design team faces many unique challenges on a daily basis. Our biggest challenge, and most exciting, is working creatively on realizing GigSmart’s vision by creating an innovative and memorable product that is focused on improving the lives of millions of people.

Marina

Junior Product Designer

What makes someone successful on your team?

At GigSmart we view individual success relative to the success of the product development team as a whole. Passion, collaboration, and having the drive to learn are some individual characteristics that ultimately lead to both individual and team success. Our team is always learning and pushing each other to innovate.

Tara

Senior Product Owner

How do you make yourself accessible to the rest of the team?

Being accessible means creating a culture where team members know there is no such thing as being "interrupted." All feedback is welcome, and when it is received, I do my best to acknowledge and respond to it quickly. Doing so builds trust which helps improve the overall dynamic of our team.

Mitch Catino

COO

How does the company support your career growth?

The opportunities to grow as a developer seem endless with new challenges daily, and an incredibly smart and dedicated team to learn from. Whenever I've expressed interest to learn another part of the tech stack or business, GigSmart has provided me the time, tools, and training to do so.

Josh

Senior React Developer

What are GigSmart Perks + Benefits

GigSmart Benefits Overview

We are a start-up offering the same great benefits you'd get working for a large corporation!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GigSmart employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 2 weeks of paid parental leave when an employee has a new addition to the family!
Flexible Work Schedule
GigSmart provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
GigSmart is currently remote as an impact of the COVID-19 pandemic. Under normal circumstances, we allow employees two days to work remote per month.
Vacation & Time Off Benefits
Generous PTO
GigSmart employees typically earn at least 15 days of PTO per year.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees are able to make pre-tax payroll deductions to be used for commuter expenses
Company Outings
GigSmart hosts company events on a quarterly basis.
Stocked Kitchen
Snacks, coffee, cold brew, pour over & tea.
Some Meals Provided
We have team lunches at least once per month.
Fitness Subsidies
There is a free onsite gym available for all employees!
Professional Development Benefits
Job Training & Conferences
GigSmart offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
We are starting provide virtual lunch and learns for our team.
Cross functional training encouraged
Promote from within
Mentorship program
We encourage internal mentorship.
More Jobs at GigSmart6 open jobs
All Jobs
Operations
Product
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView GigSmart's full profileSee more GigSmart jobs