Sales Operations Manager, Process & Systems

| Greater Denver Area
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What We are Looking For

We're looking for a Sales Operations Manager, Process & Systems to join our global, diverse GTM Process and Systems team. This cross-functional role works on a team that partners with our Sales, Marketing and IT organizations in developing new experiences and processes (combination of business process and technical work). You will own specific tools and corresponding parts of the GTM process. This role is a combination of hands-on experiences, strategic process development. You will report into our Manager of GTM Acceleration.


What You Will Do

  • Develop and execute strategy for tools and data used for prospecting and building pipeline

  • Function as Subject Matter Expert for tools and data from those tools (Outreach, LinkedIn Sales Navigator, ZoomInfo, Leadspace, Leandata, etc)

  • Provide prompt and complete resolution to technical challenges and business issues related to the sales tools portfolio

  • Work directly with field sales, sales leaders and other team members to capture feedback for technology improvements and to drive adoption

  • Partner with Sales Enablement to develop training to help peers, partners and users become more effective in their use of the tools

  • Develop and maintain documentation on tools and best practices

  • Manage licenses and tool maintenance, upgrades, and security reviews

  • Improve operational efficiencies through a combination of process, technology, and automation to drive sales productivity and insight

  • Drive behaviors to maintain data integrity to ensure accurate insights, positively impacting sales leadership’s ability to adjust strategy and tactics

  • Measure tool effectiveness and use data and success metrics to guide tech stack roadmap, strategy, and optimization tactics

  • Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes

  • Actively participate in roadmap identification and prioritization with Business and IT partners

  • Actively participate in evaluations, testing and training of all technologies serving our Sales teams


Skills and Experience You Should Have

  • 5+ years of relevant work experience solving technical business problems

  • Direct experience in managing and driving value from sales technologies (ZoomInfo, Outreach, Chorus, Linkedin Sales Navigator, Leandata, etc)

  • Direct experience in managing vendor relationships

  • Understanding of core SaaS B2B technology business Sales and Marketing processes (lead management, outbound prospecting)

  • Direct experience with managing person & account enrichment data and account hierarchy

  • Proactive and passionate independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations

  • Must possess business acumen, strong analytical, troubleshooting, problem-solving, and project management skill

  • Experience working and communicating with senior executives to solve complex business problems

  • Bring clear thinking and excellent problem-solving skills to a range of challenging business questions

  • Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives

  • Works effectively in an unstructured environment requiring new perspectives and creative approaches.

  • Governs themselves with unquestionable ethics

  • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

Colorado Salary Range or On Target Earnings:

Minimum:

$82,350.00 USD

Maximum :

$160,560.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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