Zearn is a nonprofit on a mission to support all children learning and loving math. To achieve our mission, we built Zearn Math, a groundbreaking curriculum and classroom model that supports differentiation and engagement for all students. Zearn Math is used by millions of educators and students across the country – and growing.

What you’ll do:

As Sales Operations Manager, you’ll play a critical role in improving and scaling our sales operations to help Zearn effectively and efficiently serve our quickly-growing customer base.

• Manage the tools and systems that are critical for our sales process, including CRM

  • Participate in company-wide effort to research and select a new CRM

  • Quarterback process on behalf of Sales to transition from current CRM to new CRM, including developing transition plan, researching best practices, implementing changes

  • Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement

  • Research and manage integrations between Salesforce and other systems including Zendesk, Looker, Mailchimp and Heroku

  • Identify, build, and manage additional non-CRM sales tools and systems that enable efficient sales and cross-functional collaboration

  • Train sales team to utilize systems that increase sales efficiency, including CRM and additional sales operations tools

• Manage relationship with third-party printing partner

  • Oversee annual process of updating Printed Materials for upcoming sales year

  • Oversee ongoing order placement, ensuring accuracy and efficiency

  • Manage ongoing quality of Printed Materials, including upfront effort to implement new QA process

  • Work with third party partner to manage additional print projects outside of standard Printed Materials

  • Annually evaluate ROI of current setup versus other vendors and structures

• Oversee execution of “post-sales” activities including contract management, customer tracking, and cross-functional coordination

  • Codify existing post-sales activities and research potential opportunities to increase efficiency via new systems, tools, and/or processes

  • Oversee Sales portion of cross-functional Compliance tracking including ongoing data entry and annual improvement initiatives

Ideal candidates will have:

• 3+ years of work experience in business, sales, or education technology

• Deep knowledge of and experience with managing a sales operations systems, including Salesforce

• Ability to take ownership of projects from planning through to execution

• Proficiency in Excel, data analysis, secondary research

• Strong attention to detail, and superior organizational skills

• Ability to multitask and prioritize to manage multiple projects on tight timelines

• Commitment to Zearn’s mission of ensuring that all students learn and love math

• Desire to join an entrepreneurial, fast-paced environment at a high-growth organization