Sales & Marketing Operations Manager

| Greater Boulder Area
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About Us

Arryved Inc. is a Boulder-based company specializing in Point-of-Service for craft breweries, restaurants, and other craft destinations. We operate in hundreds of establishments across the country, with many of the top craft establishments using our platform. You've probably seen our system in use at craft destinations nationwide—or maybe you've used the Arryved mobile app yourself.  At our core, we use software to build excellent customer experiences on both sides of the counter, from being the central hub of the restaurant/taproom and back-of-house, to online sales and mobile guest experiences. We believe that nothing is worth doing unless it aligns with your customer experience and is done right, no matter the cost.

 

About You

Are you passionate about data, processes, and team collaboration? Do you have experience working with HubSpot and other similar marketing automation and sales CRM tools? 

 

To accelerate growth, Arryved is seeking to recruit a full-time Sales & Marketing Operations Manager for our US Commercial Team. This role will help unlock the full potential of the commercial organization and as a result, drive and accelerate growth. This is an individual contributor role that will engage with multiple stakeholders, including Sales & Marketing, Finance, Engineering, Product, and Legal.

 

The ideal candidate will be a valued and trusted contributor as we grow our SaaS business through elevating our Sales & Marketing operations and implementing best practices to a best-in-class level.

 

We also want someone as passionate about service as we are, and equally as passionate about connecting with customers who need and benefit from our products.

 

Must Haves

  • 5-9 years of experience in SaaS sales operations, finance operations, or related fields

  • Expert and admin level knowledge of HubSpot for Sales (or other CRM tools, like Salesforce) and comfort navigating standard and custom objects as well as acumen with sequences, workflows, reports, dashboards, and analytics 

  • Analytic skills with demonstrated ability to build models in Google docs and Excel as well as the ability to consolidate and leverage data gathered from a variety of systems and teams. 

  • Strong understanding of and ability to support standard sales and marketing operations processes (sales forecasting, sales compensation, territory management, and sales quota tracking)

  • Experience with vendor management and full-cycle ownership (evaluation, implementation, ongoing administration) of tech stacks

  • Strong business acumen, communication, critical thinking skills, and analysis capabilities

  • Demonstrated ability to draw conclusions and make educated recommendations based on analytical work and data.

  • Experience planning at both the strategic and operational levels.

  • Experience in prioritization of deliverables and tasks, and taking ownership, leading data-driven analyses, and influencing results.

  • Comfort operating independently in a fast-changing environment and with multiple teams relying on you.

  • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions, to inspire, motivate and influence behaviors to help drive change.


 

Expectations

  • Champion our Sales and Marketing Teams and work closely with cross-functional teams in driving scalability and efficiency

  • Support the annual and quarterly planning and review processes (e.g., development of business plans, operating models, resource allocation, market segmentation, territory design, etc.)

  • Maintain all sales and marketing policy and tool documents – ensuring that the team is trained on and is leveraging available tools, working within stated policies and workflows.

  • Work with sales leaders and finance to support commission plan tracking and payouts, providing sales reps with accurate commission statements each month

  • Support Partner and referral program needs, including partnering with finance to ensure proper payout of referral fees and reporting 

  • Support marketing as the owner of HubSpot actions, working through logic on lead routing, building workflows, and managing data 

  • Execute strategy for lists, tools, and data imports used for prospecting and building pipeline 

  • Actively participate in evaluations, testing, and training of all technologies serving our Sales and Marketing teams 

  • Improve operational efficiencies through a combination of process documentation, technology adoption, and workflow automation to improve sales productivity and insights

  • Maintain data integrity to ensure accurate insights, positively affecting sales and marketing leadership's strategy and tactics

  • Drive weekly lead scoring and routing reviews with marketing and sales leadership and monthly P&L reviews with Leaders of these teams

  • Prepare relevant analysis and presentations for the leadership team and communicate progress updates on related initiatives


 

Your Attributes

  • You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives

  • Process improvement knowhow: Continuous improvement is in your DNA. You can enhance business processes from diagnosis to documentation to execution

  • An owner mentality: You take pride in your work and what you do as a member of the Arryved team

  • A strong desire to execute, drive impact and demonstrate urgency with projects big and small.

  • Proactive with a strong sense of urgency and competitive drive

  • Influential, and enthusiastic communicator

  • Adaptability embraces change.

  • Customer service-minded

  • Strong attention to detail, organized and goal-oriented

 

Nice to Have

  • Experience with WordPress, HelloSign, Google Suite and Zoho CRM

  • Basic knowledge of credit card processing

 

Details

  • Headquarters in Boulder CO.  We are open to applicants anywhere in the US.

  • You will be expected to participate in virtual team meetings daily and occasionally in person.

  • This position requires occasional travel

  • Salary is FTE $85,000 - $125,000 DOE

  • Benefits Include Healthcare, Dental, Vision, 401k (plus match), PTO, Parental leave, Disability & Basic Life, Volunteer Day and 12 paid holidays

Arryved is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socioeconomic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • WordpressCMS
    • PipedriveCRM
    • ZohoCRM
    • MailChimpEmail
    • SendGridEmail

Location

We are in a great location off the Boulder bike paths, next to the Valmont dog park and bike park.

An Insider's view of Arryved

What are some social events your company does?

We have a standing daily happy hour at the in-office bar, The Punctured Monkey. Grab a beer, kombucha or sparkling water and catch up with your team. It's a great opportunity to connect in a casual setting.

Alex Ostler

Head of Marketing

What does your typical day look like?

A typical day is never that, but keeping things moving and collaborating with staff on their needs and thoughts is something I enjoy. Also, keeping the fridge filled with yummies to help get through the day is always a priority.

Tom Brophy

Facilities Manager

How do you make yourself accessible to the rest of the team?

When we say that we are a "service forward" organization, we mean that. As a leader, I feel my job is to empower all of our employees to be their best most authentic selves in the work place. That doesn't happen if the leadership team is invisible and unavailable. At Arryved we are always available to our teams and to our customers.

Nancy

President and Chief Growth Officer

What are Arryved Perks + Benefits

Arryved Benefits Overview

A commitment to Diversity, Equity & Inclusion
Medical, Dental, Vision, 401k+match, generous PTO and holidays
Great team culture

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arryved provides employees with a 401(k) matching plan managed by Guideline. We match up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Arryved also provides 8 weeks of leave for the secondary caretaker.
Remote Work Program
Hybrid work from home and office
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Arryved sponsors family oriented events twice a year – once in the summer and once in the winter!
Vacation & Time Off Benefits
Generous PTO
Arryved employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees use sick time or work from home as needed.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Parking is provided on site. Bus passes are available if desired.
Company Outings
Stocked Kitchen
Arryved has a fully stocked kitchen including unlimited snacks, coffea, tea, and all the flavored LaCroix you can handle.
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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