Sales: Customer Support Representative

| Greater Denver Area
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Role

As a Customer Support Representative with GigSmart you will be responsible for sourcing, screening and scheduling workers for jobs offered through our unique staffing solution. You will do this by providing inbound and outbound customer service. Our Customer Support Representative will be enthusiastic, motivated and willing to think outside of the box to solve challenges. The Customer Support Representative plays a key role in achieving our ambitious growth objectives and must be goal oriented.

Job DescriptionResponsibilities
  • Conduct introductory calls with new worker prospects and present GigSmart’s value proposition
  • Drive job fill rate by sourcing workers for open jobs to optimize utilization and meet or exceed client requirements
  • Assist workers in the development of a professional worker profile on our platform, ultimately helping workers find temporary work
  • Conduct a thorough vetting process for new workers to build up a pipeline of readily available, reliable workers
  • Identify top workers in each geographic market
  • Drive increased worker engagement on our platform through effective questions, conversations and ongoing relationship management
  • Verify the accuracy and validity of customer service concerns / requests
  • Collaborate with the sales team daily to drive job completion
  • Accurately enter, update, and maintain worker information and keep comprehensive and up-to-date contact information daily in our CRM system
  • Give excellent customer service to each contact
  • Produce high activity daily via phone, email, and text messaging (100+ daily)
    Skills and Competencies
    • 1+ year of customer service experience
    • Proficient with Hubspot or a similar CRM
    • Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment
    • You have an unwavering positive attitude, strong drive for results, and can easily handle ambiguity
    • Available to work alternating Saturdays (one business day off during prior week)
    • Must be able to work onsite in our Denver, CO office
    Education Requirements
    • Bachelor's Degree or equivalent professional experience
    Expectations of a GigSmart Employee
    • Be positive
    • Work hard
    • Innovate
    • Have passion
    • Continue to learn
    • Exceed expectations
    • Collaborate

    #LI-DNI

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavascriptLanguages
      • ElixirLanguages
      • ReactLibraries
      • React NativeFrameworks
      • PostgreSQLDatabases
      • Google AnalyticsAnalytics
      • MixpanelAnalytics
      • IllustratorDesign
      • InVisionDesign
      • PhotoshopDesign
      • SketchDesign
      • BasecampManagement
      • TrelloManagement
      • GitLabManagement
      • WordpressCMS
      • HubSpotCRM
      • Constant ContactEmail
      • SendGridEmail
      • ZoomInfoLead Gen

    Location

    Our amazing downtown office isn't being used much during COVID-19. When it's safe to reopen, we'll welcome our team back with plenty of snacks!

    An Insider's view of GigSmart

    What’s the vibe like in the office?

    My transition into working from home has been smooth and comfortable. While we aren't in the office, I still feel really connected to my team. We have been able to continue to focus on our individual goals and tasks with GigSmart’s success in mind. I am thankful GigSmart has given me the ability to continue working safely during this time.

    Landon

    Client Success Representative

    What kinds of technical challenges do you and your team face?

    Our small and growing design team faces many unique challenges on a daily basis. Our biggest challenge, and most exciting, is working creatively on realizing GigSmart’s vision by creating an innovative and memorable product that is focused on improving the lives of millions of people.

    Marina

    Junior Product Designer

    What makes someone successful on your team?

    At GigSmart we view individual success relative to the success of the product development team as a whole. Passion, collaboration, and having the drive to learn are some individual characteristics that ultimately lead to both individual and team success. Our team is always learning and pushing each other to innovate.

    Tara

    Senior Product Owner

    How do you make yourself accessible to the rest of the team?

    Being accessible means creating a culture where team members know there is no such thing as being "interrupted." All feedback is welcome, and when it is received, I do my best to acknowledge and respond to it quickly. Doing so builds trust which helps improve the overall dynamic of our team.

    Mitch Catino

    COO

    How does the company support your career growth?

    The opportunities to grow as a developer seem endless with new challenges daily, and an incredibly smart and dedicated team to learn from. Whenever I've expressed interest to learn another part of the tech stack or business, GigSmart has provided me the time, tools, and training to do so.

    Josh

    Senior React Developer

    What are GigSmart Perks + Benefits

    GigSmart Benefits Overview

    We are a start-up offering the same great benefits you'd get working for a large corporation!

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Mean gender pay gap below 10%
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    GigSmart employees can contribute up to $2700 annually to their FSA.
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    We provide up to 2 weeks of paid parental leave when an employee has a new addition to the family!
    Flexible Work Schedule
    GigSmart provides employees with a flexible work schedule that includes flexible start and end times.
    Remote Work Program
    GigSmart is currently remote as an impact of the COVID-19 pandemic. Under normal circumstances, we allow employees two days to work remote per month.
    Vacation & Time Off Benefits
    Generous PTO
    GigSmart employees typically earn at least 15 days of PTO per year.
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Employees are able to make pre-tax payroll deductions to be used for commuter expenses
    Company Outings
    GigSmart hosts company events on a quarterly basis.
    Stocked Kitchen
    Snacks, coffee, cold brew, pour over & tea.
    Some Meals Provided
    We have team lunches at least once per month.
    Fitness Subsidies
    There is a free onsite gym available for all employees!
    Professional Development Benefits
    Job Training & Conferences
    GigSmart offers employees professional development opportunities like the ability to attend job related conferences and seminars.
    Lunch and learns
    We are starting provide virtual lunch and learns for our team.
    Cross functional training encouraged
    Promote from within
    Mentorship program
    We encourage internal mentorship.
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